Remote Aged Care Assessment Partner (AI-assisted)

Trilogy Care; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Mon–Fri only

No driving required

Bowen Hills office

Career progression

Salary packaging

Fitness Passport

EAP for you and family

Job summary

Trilogy Care is seeking Assessment Partners to convert client conversations into personalised home care plans, conducted via phone and video assessments. You’ll identify needs, develop budgets, and coordinate supports to empower older Australians to live independently at home.

A confident communicator with a problem-solving mindset will thrive in this role within Australia’s fast-growing aged care sector. You don’t need clinical qualifications; the role emphasizes compassionate engagement,

Qualifications

• Excellent communication and listening skills.
• Experience in aged care, NDIS, healthcare or similar.
• Comfort with asking questions and handling sensitive conversations.
• Strong organisational skills and prioritisation.
• Proficient with technology and new systems.
• Proactive attitude and genuine helping mindset.

Responsibilities

• Conduct personalised client assessments to understand needs and goals.
• Develop tailored care plans and budgets aligned with funding.
• Identify risks and arrange referrals when needed.
• Guide clients and families through care options.
• Manage a busy assessment schedule with accurate records.
• Collaborate with internal teams to ensure high-quality care.

Skills

Strong communication

Customer service

Problem solving

Tech savvy

Aged care experience

Job description

Trilogy Care is seeking Assessment Partners to convert client conversations into personalised home care plans, conducted via phone and video assessments. You’ll identify needs, develop budgets, and coordinate supports to empower older Australians to live independently at home.

A confident communicator with a problem-solving mindset will thrive in this role within Australia’s fast-growing aged care sector. You don’t need clinical qualifications; the role emphasizes compassionate engagement,