Remote Account Services Specialist

Telus Health; Melbourne, Sydney, Brisbane; Ibrido; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary package

Annual performance bonus

Wellbeing days

Insurance coverage

Employee Assistance Program

Flexible work arrangements

Professional development programs

Career mobility

LinkedIn Learning access

Diversity & Inclusiveness groups

Inclusive culture

Descrizione del lavoro

TELUS Health is seeking a proactive Account Services Representative to support our Global Team. The role focuses on administrative and operational support for Customer Success Managers and clients, including coordinating account updates, billing inquiries, and maintaining client information.

The position can be based in Melbourne, Sydney or Brisbane with the flexibility to work fully remotely and ad hoc office days as required.

Competenze

• 2+ years experience in client services or similar operational role.
• Experience using Salesforce or comparable CRM systems; navigate multiple platforms.
• Excellent attention to detail and ability to maintain accurate records.
• Strong organisational and time-management skills to handle high-volume workload.
• Excellent written and verbal communication; client-centric approach.

Mansioni

• Manage a high-volume case queue in Salesforce, actioning requests accurately and on time.
• Provide administrative and operational support to Customer Success Managers and clients.
• Process client account updates including service amendments and billing changes.
• Investigate billing discrepancies and support timely resolutions with internal teams.
• Maintain accurate client records across Salesforce and other platforms.
• Collaborate with stakeholders to deliver positive client outcomes.
• Maintain comprehensive case notes and ensure compliance with processes.
• Contribute to projects and system improvements to boost efficiency.

Conoscenze

2+ years client services

CRM experience

Strong communication

Remote-friendly

Proactive problem solving

Strumenti

Salesforce

Excel

Outlook

Teams

Descrizione del lavoro

TELUS Health is seeking a proactive Account Services Representative to support our Global Team. The role focuses on administrative and operational support for Customer Success Managers and clients, including coordinating account updates, billing inquiries, and maintaining client information.

The position can be based in Melbourne, Sydney or Brisbane with the flexibility to work fully remotely and ad hoc office days as required.