Remediation Program Lead (12-Month Contract)

BOQ Group; Melbourne; Presencial; AUD 140.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Discounted financial products

Salary packaging options

Paid parental leave

Additional annual leave

Discounted private health insurance

Employee Assistance Program

Employee network groups

Pride in Diversity

Descripción de la vacante

BOQ Group is seeking a Remediation Manager for a 12-month contract to lead the end-to-end delivery of customer remediation programs across the Group. You’ll guide initiatives from identification and assessment through to customer payments, regulatory closure and embedding lessons learned.

You’ll partner with Risk, Compliance, Legal, Operations, Technology, Data & Analytics and Product to design and deliver remediation solutions that meet regulatory expectations while keeping customers first.

Responsabilidades

• Lead end-to-end customer remediation programs.
• Coordinate with Risk, Compliance, Legal, Operations, Technology, Data & Analytics and Product to design remediation solutions.
• Ensure governance, reporting and timely delivery of remediation initiatives.

Descripción del empleo

BOQ Group is seeking a Remediation Manager for a 12-month contract to lead the end-to-end delivery of customer remediation programs across the Group. You’ll guide initiatives from identification and assessment through to customer payments, regulatory closure and embedding lessons learned.

You’ll partner with Risk, Compliance, Legal, Operations, Technology, Data & Analytics and Product to design and deliver remediation solutions that meet regulatory expectations while keeping customers first.