Relationship Officer-2 positions available

Right at Home (Australia); Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

Right at Home Australia in Perth South Eastern Suburbs is seeking a Relationship Officer to build trusted relationships with clients, families, support workers and referral partners, delivering a positive client experience. You'll work with operations, care and recruitment teams to enhance client satisfaction, identify improvement opportunities, and support service delivery and business growth.

The role requires excellent communication, a proactive mindset and willingness to travel for client

Qualifications

• Experience in relationship management or customer service.
• Ability to engage clients, families and referral partners.
• Driver's licence required.
• Experience in aged care, disability, healthcare or home-care is valued.
• Excellent verbal and written communication.

Responsibilities

• Build and maintain relationships with clients, their families and partners.
• Identify opportunities to improve service delivery and client retention.
• Collaborate with operations, care and recruitment teams.
• Promote the Right at Home brand in the community.
• Travel for client visits and stakeholder meetings.

Skills

Relationship management

Customer service

Communication

Organisation

Driver's licence

Travel willingness

Microsoft Office

Client engagement

Education

Business/Marketing/Aged Care qualification

Tools

CRM software

Job description

Are you a people-focused professional who enjoys building relationships, providing excellent customer service and helping others? Right at Home is seeking a motivated and organised Relationship Officer to join our team in Perth South Eastern Suburbs office.

At Right at Home, we provide quality in-home care and support to older people and individuals who need assistance to live independently. We are looking for someone who can build trusted relationships with clients, families, support workers and referral partners while helping us deliver a positive client experience.

About the Role

As a Relationship Officer, you will build and maintain strong relationships with clients, their families, support workers, referral partners and community organisations. You will focus on enhancing client satisfaction, strengthening existing relationships, identifying opportunities to improve service delivery and supporting client retention and business growth.

Working closely with our operations, care and recruitment teams, you will help ensure clients receive appropriate, high-quality and personalised support. You will also contribute to developing community partnerships, increasing service engagement and promoting the Right at Home brand.

The successful candidate will have a strong customer service mindset, excellent communication skills and a proactive approach to identifying client needs and delivering a positive client experience.

Qualifications

A qualification in Business, Marketing, Community Services, Aged Care, Healthcare or a related field will be highly regarded.

Previous experience in relationship management, customer service, client engagement or a similar role is desirable.

A current Australian driver's licence is essential.

Previous experience in the aged care, disability, healthcare or home-care sector will be highly regarded.

Preferred Skills

Excellent verbal and written communication skills.

Strong interpersonal skills and the ability to build and maintain positive relationships.

Excellent customer service and client engagement skills.

Strong organisational and time-management skills, with the ability to manage competing priorities.

Proactive problem-solving skills and a commitment to client satisfaction.

Ability to identify opportunities for service improvement, client retention and business growth.

Confidence in communicating with clients, families, referral partners and community stakeholders.

Ability to work independently and collaboratively with a multidisciplinary team.

Professional, compassionate and client-focused approach.

Competent in using Microsoft Office and client management systems.

Willingness to travel to client visits, networking events and stakeholder meetings as required.