Relationship Manager Premium Banking

Bank of Sydney Limited; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Discounted home loans

Online perks & discounts

Health & well-being resources

Job summary

Bank of Sydney Limited is seeking a Relationship Manager – Premium Banking to drive growth and forge strategic partnerships with high-value clients. You will attract new business, deepen existing relationships, and deliver tailored financial solutions while ensuring exceptional service standards.

Reporting to the Head of Premium Banking, you’ll work with internal teams to meet client goals and maintain a premium client experience.

Qualifications

• Proven relationship management experience in premium retail banking or similar role.
• Strong business development mindset with ability to generate leads.
• Experience building referral networks with third-party referrers and partners.
• Excellent communication and negotiation skills to build rapport with clients.
• Proactive, self-motivated, target-driven approach to achieve results.
• Passion for understanding customer needs and delivering tailored solutions.

Responsibilities

• Proactively generate new business by identifying opportunities and building strategic relationships with referrers and partners.
• Grow and manage a portfolio of premium banking clients, focusing on acquisition, retention and growth.
• Build trusted, long-term relationships as the primary contact for clients, understanding evolving needs.
• Identify customer needs and recommend tailored banking solutions to deepen relationships.
• Collaborate with internal teams to deliver seamless service and superior customer experience.

Skills

Relationship management

Premium banking

Business development

Referral networks

Negotiation

Customer service

Job description

Join Bank of Sydney as a Relationship Manager – Premium Banking, driving growth and building strategic partnerships.

We’re with you

Established in 2001, Bank of Sydney is a growing retail bankthat delivers delight to customers across Sydney, Melbourne and Adelaide. With just under 200 staff, our purpose is toprovide genuine value to our people, customers, communities and partnersthrough our retail, business and trade finance products.

Working with us

• Delivering customer delight and genuine value to ourcustomers
• Thriving together with passionate, like-minded peers
• Developing their skills to achieve excellence in everything
• Engaging in professional, community and social events
• Being recognised by their peers and rewarded for theirefforts
• Financial benefits including discounted home loans
• Access to hundreds of online perks and discounts to counterthe cost of living
• Heart-felt health and well-being resources, activities andsupport

About the role

In this role, you’ll drive business growth by attracting newhigh-value customers, deepening relationships with existing clients andbuilding strategic partnerships with third-party referrers. You’ll take aproactive approach to business development, creating trusted relationships thatgenerate sustainable growth while delivering personalised financial solutionsand an exceptional customer experience. Reporting to the Head of PremiumBanking & Lending, key responsibilities include:

• Proactively generate new business by identifyingopportunities, building a strong pipeline and establishing strategicrelationships with existing and new third-party referrers, brokers, localnetworks and business partners to drive sustainable growth.
• Grow and manage a portfolio of premium banking customers,driving acquisition, retention and & growth while delivering a highstandard of service.
• Build trusted, long-term relationships with customers,acting as their key point of contact and understanding their evolving financialneeds and goals.
• Identify customer needs and recommend tailored bankingsolutions that support their financial objectives and create opportunities todeepen relationships.
• Collaborate with internal teams to deliver seamless service,effective solutions and a consistently superior customer experience.

All about you

We’re looking for a commercially minded, results-drivenrelationship manager who is energised by winning new business, buildingnetworks and growing a premium customer portfolio. You’ll bring:

• Proven experience in relationship management, premium retailbanking or a similar customer-facing financial services role.
• A strong business development mindset, with demonstratedsuccess identifying prospects, generating leads and converting opportunitiesinto new business.
• Experience building and nurturing productive referralnetworks, including the ability to develop trusted, strategic partnerships withexisting and new third-party referrers, brokers, business partners, customersand internal stakeholders.
• Excellent communication, influencing and negotiation skills,with the confidence to build rapport and engage customers and referralpartners.
• A proactive, self-motivated and commercially focusedapproach, with the drive to achieve targets and deliver measurable results.
• A genuine passion for understanding customers’ needs,providing tailored solutions and helping them achieve their financial goals.