Relationship Manager, Premier Banking - Melbourne

Commonwealth Bank; Melbourne; Hybrid; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Flexible and hybrid working

Career development opportunities

Job summary

Commonwealth Bank's Premier Banking team is seeking a Premier Relationship Manager to grow a portfolio of high net worth customers across Australia. You’ll own the relationship end-to-end, deliver holistic banking solutions, and build trusted client partnerships across lending, deposits, and specialist expertise.

You’ll work with Associates and specialist teams, stay curious about client needs, and balance an autonomous, relationship-led role with flexible, hybrid working arrangements.

Qualifications

• At least 2 years’ experience in complex mortgage lending.
• Strong experience building and managing customer relationships within banking.
• Experience across a diversified range of products and customer needs.
• Commercial capability identifying opportunities to grow relationships.
• Ownership, autonomous working style.
• Strong collaboration with colleagues and partners.
• Curiosity about underlying customer needs.
• Ability to perform in a fast-paced, portfolio-based environment.
• Certificate IV accreditation in lending preferred.
• Accreditation across deposit products and general insurance preferred.

Responsibilities

• Build trusted, long-term relationships with high net worth customers.
• Manage lending, deposits, everyday banking and broader financial needs.
• Deliver quality financial health checks and identify relevant opportunities.
• Structure and support complex home and investment lending solutions.
• Grow and retain customer deposits while deepening relationships.
• Proactively manage your portfolio through regular customer contact.
• Develop new-to-bank and new-to-Premier relationships through referrals and networks.
• Partner with Associates and specialist teams to connect customers with the right expertise.

Skills

Relationship management

Mortgage lending

Portfolio management

Deposits growth

Customer-centric service

Education

Certificate IV accreditation in lending or equivalent

Accreditation across deposit products and general insurance

Job description

Retail Banking Services (RBS) is the public face of CommBank, supporting millions of personal and small business customers across Australia.

We combine the strength and scale of Australia’s leading bank with market-leading products, technology and specialist expertise to help our customers achieve their financial goals.

Premier Banking supports customers with more sophisticated financial needs through a dedicated relationship management model.

Our team work with high net worth customers across Australia, building a deep understanding of their goals and supporting them across their broader banking needs - from home and investment lending through to deposits, everyday banking and connections to specialist expertise across CommBank.

It’s a relationship-led proposition built around knowing your customers, taking ownership of their experience and helping them make the most of their financial position over time.

Do work that matters

As a Premier Relationship Manager, you’ll manage and grow a portfolio of high net worth customers, developing trusted relationships and delivering a genuinely holistic banking experience.

You’ll spend time understanding what matters to each customer, identifying opportunities across their complete banking relationship and bringing together the right solutions and expertise from across CommBank.

You’ll have ownership of the relationship from end to end - maintaining regular contact, completing quality financial health checks, supporting complex lending needs, growing and retaining deposits, and identifying opportunities to deepen the relationship.

You’ll also build strong referral networks across CommBank and externally, helping attract new customers to Premier Banking while creating an exceptional experience for your existing portfolio.

What you’ll do

• Build trusted, long-term relationships with high net worth customers by developing a strong understanding of their financial position, priorities and goals.
• Manage customers holistically across lending, deposits, everyday banking and broader financial needs.
• Deliver quality financial health checks and use customer and portfolio insights to identify relevant opportunities.
• Structure and support complex home and investment lending solutions, maintaining ownership throughout the customer journey.
• Grow and retain customer deposits while helping customers make informed decisions about how they manage their overall banking relationship.
• Proactively manage your portfolio through meaningful, regular customer contact rather than waiting for a banking need to arise.
• Develop new-to-bank and new-to-Premier relationships through referrals, existing CommBank networks and external relationships.
• Partner closely with Associates and specialist teams across areas including business banking, investments, financial advice and protection to connect customers with the right expertise.
• Take ownership of customer needs and follow through on commitments, creating a seamless experience across CommBank.
• Stay curious about your customers, portfolio and market, continually looking for better ways to create value for customers and grow the business.

We’re interested in hearing from people who have

• At least 2 years’ experience in complex mortgage lending.
• Strong experience building and managing customer relationships within banking, financial services or a similar environment.
• Experience working across a diversified range of products and customer needs, rather than focusing solely on lending.
• Commercial capability and confidence identifying opportunities to grow and deepen customer relationships.
• A strong customer mindset and a track record of delivering high-quality, personalised service.
• The ability to take ownership, work autonomously and follow customer needs through from start to finish.
• Strong collaboration skills and the ability to build productive relationships with colleagues, referral partners and specialists.
• The curiosity to understand what sits behind a customer’s immediate request and identify what else they may need.
• The ability to perform in a fast-paced, portfolio-based environment while maintaining a high standard of customer experience.
• Certificate IV accreditation in lending or equivalent (preferred).
• Relevant accreditation across deposit products and general insurance (preferred).

Why Premier Banking at CommBank?

Premier Banking gives you the opportunity to build a broader banking career - one centred on relationships rather than individual transactions.

You’ll be supported by Associates, experienced leaders and specialist teams across CommBank, with access to the scale, capability and customer proposition of Australia’s leading bank.

We continue to invest in the technology and tools available to our bankers, giving you greater visibility across your portfolio and helping you manage customer relationships more effectively.

You’ll also have a clear performance framework, strong development opportunities and access to career pathways across one of Australia’s largest financial services organisations.

At CommBank, we’re committed to creating exceptional teams where people are encouraged to take ownership, stay curious, learn from one another and deliver outstanding outcomes for our customers.

We support flexible and hybrid working arrangements where role requirements allow, helping our people balance work and life.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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