Relationship Manager - Business Banking

Qudos Bank; Melbourne; Hybrid; AUD 110,000 - 165,000; Full time

Benefits offered by this job

14% super

Free counselling

Free flu vaccinations

Discounted gym memberships

Study assistance

Paid parental leave

Volunteer leave

Learning and development opportunities

Job summary

Bank Australia is seeking a Relationship Manager - Business Banking to nurture SME customers with tailored lending and transaction solutions. You will grow and manage a portfolio, identify opportunities and deliver outstanding outcomes aligned with the bank’s standards.

This role offers flexible working options, a competitive salary and a commitment to staff wellbeing and development, with strong emphasis on customer success and sustainable growth.

Qualifications

• Extensive experience in business banking and lending, with a strong focus on SME and commercial customers.
• Demonstrated experience in a relationship management role, with the proven ability to build, grow and retain successful customer portfolios.
• Strong commercial acumen, lending assessment and credit structuring skills, with the ability to develop tailored banking solutions.
• Sound financial analysis skills, including the ability to interpret financial information and assess business performance.
• Exceptional relationship-building, communication and influencing skills, with the ability to engage effectively with customers and stakeholders.
• Strong judgement and decision-making capability, with a customer-focused approach and commitment to delivering exceptional service.
• Well-developed organisational and time management skills, with the ability to manage competing priorities and work effectively under pressure.
• Proficiency in Microsoft 365 applications and CRM systems; tertiary qualifications in business, banking or a related discipline will be highly regarded.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos

Responsibilities

• Build and manage relationships with existing business banking customers, identifying opportunities to grow lending, transaction banking and deposit portfolios.
• Develop new business opportunities through customer networks, referrals and target business banking segments.
• Structure tailored lending solutions that meet customer needs and align with the bank’s credit policies and risk requirements.
• Proactively manage and grow a portfolio of SME and commercial customers, focusing on portfolio quality, retention and sustainable growth.
• Develop and maintain strong industry and sector knowledge to provide informed advice and banking solutions.
• Collaborate with the broader Business Banking team to improve processes, share knowledge and enhance customer experiences.
• Contribute to team capability through coaching, knowledge sharing and support for training initiatives.
• Represent the bank at customer meetings, networking events and industry forums, ensuring all activities are conducted in line with relevant legislation, industry standards and organisational policies.

Job description

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

As Relationship Manager - Business Banking, you will build and strengthen long-term relationships with small to medium-sized business customers, providing tailored banking and lending solutions that support their growth and financial objectives. You will be responsible for growing and managing a portfolio of business banking customers, identifying new opportunities, delivering excellent customer outcomes and contributing to the sustainable growth of the bank’s Business Banking portfolio.

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Build and manage relationships with existing business banking customers, identifying opportunities to grow lending, transaction banking and deposit portfolios.
• Develop new business opportunities through customer networks, referrals and target business banking segments.
• Structure tailored lending solutions that meet customer needs and align with the bank’s credit policies and risk requirements.
• Proactively manage and grow a portfolio of SME and commercial customers, focusing on portfolio quality, retention and sustainable growth.
• Develop and maintain strong industry and sector knowledge to provide informed advice and banking solutions.
• Collaborate with the broader Business Banking team to improve processes, share knowledge and enhance customer experiences.
• Contribute to team capability through coaching, knowledge sharing and support for training initiatives.
• Represent the bank at customer meetings, networking events and industry forums, ensuring all activities are conducted in line with relevant legislation, industry standards and organisational policies.

What you will bring

• Extensive experience in business banking and lending, with a strong focus on SME and commercial customers.
• Demonstrated experience in a relationship management role, with the proven ability to build, grow and retain successful customer portfolios.
• Strong commercial acumen, lending assessment and credit structuring skills, with the ability to develop tailored banking solutions.
• Sound financial analysis skills, including the ability to interpret financial information and assess business performance.
• Exceptional relationship-building, communication and influencing skills, with the ability to engage effectively with customers and stakeholders.
• Strong judgement and decision-making capability, with a customer-focused approach and commitment to delivering exceptional service.
• Well-developed organisational and time management skills, with the ability to manage competing priorities and work effectively under pressure.
• Proficiency in Microsoft 365 applications and CRM systems; tertiary qualifications in business, banking or a related discipline will be highly regarded.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.