Relationship Manager - Government

RELX; St Leonards; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

LexisNexis, a LexisNexis company, is expanding its government team in Australia and is seeking a Relationship Manager to drive client success and growth across NSW, Victoria, Queensland and South Australia.

You will nurture government accounts, build trusted relationships with senior stakeholders, protect revenue and identify opportunities to expand the value of LexisNexis solutions, including AI-enabled offerings.

Qualifications

• Experience in sales, account management or customer success in a client‑facing commercial role.
• Proven track record of growing customer relationships and securing renewals or expansions.
• Strong communication and stakeholder management skills; ability to discuss technology and AI with clients.

Responsibilities

• Manage and grow a portfolio of government clients across NSW, Victoria, Queensland and South Australia.
• Build relationships with General Counsel, legal leaders, lawyers, procurement teams and key decision-makers.
• Retain, protect and grow existing customer accounts.
• Identify upsell and cross-sell opportunities across legal research, practical guidance and AI solutions.
• Drive adoption of LexisNexis Protégé and other AI-enabled technologies.
• Conduct client meetings, relationship reviews, discovery sessions and product demonstrations.
• Manage RFQs, tender responses and procurement-related activities.
• Take ownership of newly onboarded accounts and ensure successful transitions.
• Maintain accurate pipeline management, forecasting and CRM records.

Skills

Sales & account management

Relationship building

Stakeholder management

Tech/AI fluency

Commercial mindset

Job description

Join a Growing Team Driving Innovation Across Government

At LexisNexis, we're shaping the future of legal, regulatory and compliance solutions through data, analytics and AI-powered innovation.

Our Government team partners with public sector organisations across Australia, helping legal, policy and compliance professionals make more informed decisions, improve efficiency and manage risk. Due to continued growth in our government portfolio, we're expanding the team and looking for a Relationship Manager to help drive client success and growth.

This is an excellent opportunity for an ambitious sales or account management professional looking to develop their career within a global market leader.

What You'll Be Doing

You'll manage and grow a portfolio of approximately 40–50 government accounts across NSW, Victoria, Queensland and South Australia. Your focus will be on building trusted relationships, protecting revenue, driving renewals and identifying opportunities to expand the value clients receive from LexisNexis solutions.

Key Responsibilities Include

• Managing and growing a portfolio of government clients
• Building relationships with General Counsel, legal leaders, lawyers, procurement teams and key decision-makers
• Retaining, protecting and growing existing customer accounts
• Identifying upsell and cross-sell opportunities across legal research, practical guidance and AI solutions
• Driving adoption of LexisNexis Protégé and other AI-enabled technologies
• Conducting client meetings, relationship reviews, discovery sessions and product demonstrations
• Managing RFQs, tender responses and procurement-related activities
• Taking ownership of newly onboarded accounts and ensuring successful transitions
• Maintaining accurate pipeline management, forecasting and CRM records

About You

We're looking for a motivated, growth-oriented professional who enjoys building relationships and helping customers achieve better outcomes.

You'll Bring

• Experience in sales, account management, customer success or a similar client-facing commercial role
• A track record of managing and growing customer relationships
• Strong communication and stakeholder management skills
• Confidence discussing technology and AI solutions with clients
• A proactive, commercially minded approach and desire to build a long-term career in sales

Ideally, You'll Also Have

• Experience selling into government or public sector organisations
• Exposure to government procurement processes, RFQs or tenders
• Experience working with legal, compliance or regulatory customers
• Familiarity with legal technology, information services or AI solutions

Why Join LexisNexis?

• Join a high-growth government business with strong market momentum
• Work with industry-leading legal, regulatory and AI technology solutions
• Build relationships with senior government stakeholders
• Access ongoing training, development and career progression opportunities
• Be part of a collaborative and supportive sales team

Work in a Way That Works for You

We support flexible working and recognise the importance of balance.

This role operates under our hybrid working model with two days per week in the office, including a team collaboration day on Thursdays.

Occasional travel is required, typically 2–4 days every 2–3 months, to support client engagement and relationship-building across your portfolio.

About LexisNexis

LexisNexis Legal & Professional provides legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and achieve better outcomes. Through advanced technology and AI-driven innovation, we help professionals navigate complexity and drive meaningful impact in their organisations.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.