Relationship Manager - Reg Compliance

LexisNexis; St Leonards; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Base + uncapped commissions

Health plan

Life insurance

Flexible working arrangements

Annual leave options

Wellbeing initiatives

Job summary

LexisNexis is seeking a Relationship Manager to join its high-performing Regulatory Compliance team, responsible for managing and growing an existing customer portfolio with a strong focus on retention and identifying opportunities to expand customer value.

The role requires a strong commercial mindset, the ability to identify upsell opportunities within current accounts, and collaboration with Product Specialists and internal stakeholders to tailor solutions.

Qualifications

• Appropriate degree qualifications with relevant work experience – preferably the Risk & Compliance solutions market but also open to SAAS, Legal, Professional services industries
• Minimum 3 - 5 years’ experience in Relationship Management or Customer Success roles with blend of Sales where structure sales and consultative selling approaches are used
• Prior experience in solution sales or subscription sales is essential
• Ability to balance farming existing customers with identifying growth opportunities
• Excellent communication and active listening skills
• Comfortable managing a portfolio across multiple customers and priorities
• Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential
• Team player and problem solver; energetic and driven to succeed in a fast‑paced, dynamic environment, hungry for sales and worked in targets‑driven environment

Responsibilities

• Maintain and grow an existing portfolio of Regulatory Compliance of approximately 90+ customers
• Drive retention, renewals and customer satisfaction
• Identify and convert upsell opportunities within existing accounts
• Conduct regular customer engagement and solution demonstrations
• Collaborate with the Product Specialist, Content & Marketing on gap analysis and opportunity identification
• Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets
• Actively build strong relationships with key internal and external stakeholders
• Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings.
• Maintain accurate CRM records and sales forecasts

Skills

Relationship management

Customer success

Solution selling

SAAS sales

Portfolio management

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

Are you a passionate and engaged Relationship Management & Sales expert?

About Our Team

At LexisNexis, we’re more than a legal and professional services company, we’re a team of thinkers, doers, and problem solvers. With 11,800 colleagues in over 150 countries, we’re using cutting‑edge technology, including AI, to power real change in the legal and compliance industries. Within our Regulatory Compliance sales teams, you’ll find a high‑energy, results‑driven environment where individual performance is recognised, wins are celebrated, and effort is rewarded. This is a team for people who enjoy being on the front foot, love the chase, and want their success to be clearly visible.

About The Role

As we continue to grow, we’re seeking a Relationship Manager to join a high‑performing Regulatory Compliance team, responsible for managing and growing an existing customer portfolio.

This role is heavily relationship‑focused, with accountability for customer retention, renewal outcomes and identifying opportunities to expand customer value. You’ll work closely with Product Specialists and internal stakeholders to understand customer needs, spot gaps, and deliver tailored solutions.

While this is not a pure new‑business role, it does require a strong commercial mindset and the ability to proactively identify and convert upsell opportunities within existing accounts.

This is a permanent full time role reporting into our RM Sales Manager within a team of 7 consisting of mix of Sales, Relationship experts & Solution Specialists, and can be based either Sydney, Melbourne or Brisbane with flexible hybrid working arrangements.

Responsibilities

• Maintain and grow an existing portfolio of Regulatory Compliance of approximately 90+ customers
• Drive retention, renewals and customer satisfaction
• Identify and convert upsell opportunities within existing accounts
• Conduct regular customer engagement and solution demonstrations
• Collaborate with the Product Specialist, Content & Marketing on gap analysis and opportunity identification
• Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets
• Actively build strong relationships with key internal and external stakeholders
• Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings.
• Maintain accurate CRM records and sales forecasts

Requirements

• Appropriate degree qualifications with relevant work experience – preferably the Risk & Compliance solutions market but also open to SAAS, Legal, Professional services industries
• Minimum 3 - 5 years’ experience in Relationship Management or Customer Success roles with blend of Sales where structure sales and consultative selling approaches are used.
• Prior experience in solution sales or subscription sales is essential
• Ability to balance farming existing customers with identifying growth opportunities
• Excellent communication and active listening skills
• Comfortable managing a portfolio across multiple customers and priorities
• Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential.
• Team player and problem solver; energetic and driven to succeed in a fast‑paced, dynamic environment, hungry for sales and worked in targets‑driven environment

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working for you

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Base + uncapped commissions (yes, really)
• Discounted Health plan rate and Optical Assistance
• Life assurance and income protection
• Option to buy additional Annual Leave days
• Volunteer leave and wellness initiatives
• Birthday leave
• Employee Assistance Program
• Flexible working arrangements
• Benefits for you and your family
• Access to learning and development resources
• Global discounts and free wellbeing & learning classes
• Electric Vehicle Novated Leasing

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

To learn more about opportunities with LexisNexis or RELX Global, join us here:

https://www.lexisnexis.com.au/en

https://www.relx.com/careers/join-us

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.