Relationship Manager

Lumi; Sydney; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Free counselling

Wellbeing allowance

Wellness room

Flu shots

Home workspace allowance

Parental leave

Parental flex leave

Lumi Life Leave

Breastfeeding space

Monthly lunches

Beer on tap

Job summary

Lumi, a leading fintech, is hiring Relationship Managers to drive growth by converting warm leads and broker referrals into funded loans across Australia. You will manage the end-to-end sales process from enquiry to settlement in a fast-paced, collaborative team.

Ideal candidates have solid telephone sales experience, can multitask a dynamic pipeline, and excel in building long-term relationships with brokers and SMEs. Fintech or financial services background is desirable.

Qualifications

• Experience with telephone-based sales in a B2B environment.
• Experience in business lending is desirable.
• Strong written and verbal communication skills.
• Ability to manage a pipeline and multi-task in a fast-paced sales setting.

Responsibilities

• Contacting and qualifying warm leads provided by broker partners and direct customers.
• Taking proposals from first enquiry through to settlement.
• Building relationships with brokers and SMEs across Australia.
• Collaborating with internal stakeholders to obtain approvals aligned with Lumi policies.
• Operate in a vibrant sales team environment.
• Develop strong relationships with new and existing customers.
• Demonstrate commercial acumen and self-starting attitude.

Skills

Telephone sales

B2B sales

Communication skills

multitasking

Job description

Come and join an innovative fintech and gain real growth and reward in a fun sales team...

Lumi is on the hunt for a number of Relationship Managers.

WHO IS LUMI?

We are a leading Fintech small business lender fuelling growth by making finance more accessible. We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.

WORKING AT LUMI

We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies’ 2025 Outstanding FinTech Leader of the Year award. We have ranked in the top #3 on the Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list. We ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia. We are also WeMoney’s Small Business Lender of the Year – two years running.

We foster a workplace where everyone feels a sense of respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

OUR VALUES

Egos at the door

We own. We don’t judge. We don’t blame. We are open. We are in this together.

See the customer

We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

Think lean

We make things simple. We are resourceful. We understand the problem. We think ahead.

Learn to grow

We are curious. We challenge. We try. We fail forward. We learn. We try again.

THE ROLE

• Contacting and qualifying warm leads provided by our broker partners and direct customers
• Taking proposals from first enquiry through to settlement
• Building relationships and working closely with brokers and SMEs throughout Australia
• Working closely with internal stakeholders to seek approval for loans in line with customer needs & Lumi policies
• Goals to work in a vibrant sales team
• Solid telephone sales experience in B2B sales Business lending experience (desirable)
• A proven record of managing a pipeline Experience working for a FinTech or in financial services (desirable)
• Excellent communication skills, both written and verbal
• An ability to multitask and maintain a swiftly moving pipeline
• An ability to develop strong working relationships with new business and existing customers
• Commercially minded
• Curious, positive & self-starting
• Ability to work well with other people and build good relationships

BENEFITS & PERKS

• Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
• Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space
• Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs
• Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
• Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons