Relationship Manager

Lumi; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Free counselling

Home Workspace Allowance

Parental Leave

Parental Flex Leave

Monthly lunches

Kombucha on tap

Referral bonuses

Career growth sponsorship

Job summary

Lumi, a leading fintech lender, is hiring Relationship Managers to engage warm leads, qualify opportunities, and manage end-to-end proposals across Australia. You will build strong broker and SME relationships and coordinate with internal teams to align loans with customer needs and Lumi policies.

The role emphasizes active pipeline management, excellent communication, and a proactive, collaborative attitude within a high-growth sales environment in Sydney.

Qualifications

• Goals to work in a vibrant sales team.
• Solid telephone sales experience in B2B finance; lending experience desirable.
• Proven pipeline management; FinTech/financial services experience desirable.
• Excellent written and verbal communication.
• Ability to multitask with a fast-moving pipeline.
• Develop strong relationships with new and existing customers.
• Commercial mindset.
• Curious, positive and self-starting.
• Ability to work well with others and build relationships.

Responsibilities

• Contacting and qualifying warm leads provided by broker partners and direct customers
• Taking proposals from first enquiry through to settlement
• Building relationships and working closely with brokers and SMEs throughout Australia
• Working closely with internal stakeholders to seek approval for loans in line with customer needs & Lumi policies

Skills

B2B sales

Telephone sales

Customer relationships

Pipeline management

Communication skills

Self-starting

Team collaboration

Job description

Come and join an innovative fintech and gain real growth and reward in a fun sales team...

Lumi is on the hunt for a number of Relationship Managers.

WHO IS LUMI?

We are a leading Fintech small business lender fuelling growth by making finance more accessible. We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.

WORKING AT LUMI

We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies’ 2025 Outstanding FinTech Leader of the Year award. We have ranked in the top #3 on the Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list. We ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia. We are also WeMoney’s Small Business Lender of the Year – two years running.

We foster a workplace where everyone feels a sense of respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

OUR VALUES

Egos at the door

We own. We don’t judge. We don’t blame. We are open. We are in this together.

See the customer

We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

Think lean

We make things simple. We are resourceful. We understand the problem. We think ahead.

Learn to grow

We are curious. We challenge. We try. We fail forward. We learn. We try again.

Job Description

THE ROLE

• Contacting and qualifying warm leads provided by our broker partners and direct customers
• Taking proposals from first enquiry through to settlement
• Building relationships and working closely with brokers and SMEs throughout Australia
• Working closely with internal stakeholders to seek approval for loans in line with customer needs & Lumi policies

Qualifications

• Goals to work in a vibrant sales team
• Solid telephone sales experience in B2B sales Business lending experience (desirable)
• A proven record of managing a pipeline Experience working for a FinTech or in financial services (desirable)
• Excellent communication skills, both written and verbal
• An ability to multitask and maintain a swiftly moving pipeline
• An ability to develop strong working relationships with new business and existing customers
• Commercially minded
• Curious, positive & self-starting
• Ability to work well with other people and build good relationships

Additional Information

BENEFITS & PERKS

Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots

Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space

Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs

Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions

Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons