Loss Recovery Collections Officer

Lumi; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free counselling

Wellbeing Allowance

Home Workspace Allowance

Parental Leave

Parental Flex Leave

Lumi Life Leave

Breastfeeding space

Monthly lunches

Kombucha on tap

Board games

Rooftop BBQs

Referral bonuses

Higher education sponsorship

Hackathons

Job summary

Lumi is seeking a results-driven payments negotiator to manage Loss Recovery/Corporate Write-off accounts in a fast-paced fintech environment. You will contact customers by phone, email, and SMS to negotiate payments, skip trace when needed, and coordinate with legal partners to recover debts.

You thrive on problem-solving, build great relationships, and work well with cross-functional teams. Lumi offers a supportive culture with wellbeing perks, flexible leave, and opportunities for career

Qualifications

• Solid experience in a similar role.
• Commercial collections preferred.
• Demonstrated initiative, drive, enthusiasm, and a team player.
• Excellent organisational and time management skills.
• High attention to detail.
• Ability to work well with other people and build good relationships.

Responsibilities

• Negotiate payments and payment arrangements for Loss Recovery/Corporate Write off accounts. Contact customers via telephone, emails & SMS.
• Skip tracing and using skip tools to locate customers.
• Liaise with internal and external legal teams to manage the legal collections process.
• Coordinate with third-party field call service to determine outcomes on accounts.
• Complete ad hoc tasks as required.

Skills

Negotiation

Commercial awareness

Initiative

Organisation

Attention to detail

People skills

Job description

Ready to turn complex recoveries into commercial wins? Step into a fast-paced environment where your sharp negotiation skills and commercial acumen directly impact the bottom line. Joining our close-knit, high-performing team means stepping into an inclusive, supportive culture where your strategic thinking is backed, your wins are celebrated, and your career momentum never stalls.

WHO IS LUMI?

We are a leading Fintech small business lender fuelling growth by making finance more accessible. We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.

WORKING AT LUMI

We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies’ 2025 Outstanding FinTech Leader of the Year award. We have ranked in the top #3 on the Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list. We ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia. We are also WeMoney’s Small Business Lender of the Year – two years running.

We foster a workplace where everyone feels a sense of respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

Egos at the door

We own. We don’t judge. We don’t blame. We are open. We are in this together.

See the customer

We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

Think lean

We make things simple. We are resourceful. We understand the problem. We think ahead.

Learn to grow

We are curious. We challenge. We try. We fail forward. We learn. We try again.

Job Description

THE ROLE

• Negotiate payments and payment arrangements for Loss Recovery/Corporate Write off accounts Contacting customers – via telephone, emails & SMS
• Skip tracing & utilising skip tools to locate customers
• Liaising with our internal & external legal earn to manage the legal collections process
• Liaising with our third-party field call service to proactively seek outcome on accounts
• Complete ad hoc tasks as required

Qualifications

• Solid experience in a similar role
• Commercial collections preferred
• Demonstrated initiative, drive, enthusiasm, and a team player
• Excellent organisational and time management skills
• High attention to detail
• Ability to work well with other people and build good relationships

Additional Information

BENEFITS & PERKS

Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots

Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space

Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs

Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions

Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons