Regulatory Administration Officer

Cox Purtell Staffing Services; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Cox Purtell Staffing Services is seeking a Regulatory Administration Officer in NSW to process and assess applications for practising certificates and licence renewals for solicitors. You will support the integrity of the licensing system, manage high-volume regulatory tasks, and liaise with professional service firms.

Working within a collaborative team, you will maintain records, handle payments, and deliver excellent service to internal and external stakeholders.

Qualifications

• Demonstrated administration experience, ideally in regulatory or professional services.
• Experience processing high-volume applications or transactions with accuracy.
• Customer service experience with effective stakeholder liaison.
• Excellent organisational skills with ability to prioritise competing demands.
• High attention to detail and concentration during repetitive tasks.
• Proficiency in Microsoft Office, databases, email and internet applications.

Responsibilities

• Assess and process applications for new and varied solicitor licences.
• Process licence renewals and related payments.
• Liaise with external stakeholders to facilitate payment and licence allocation.
• Maintain accurate data and records.
• Respond to telephone and email enquiries from solicitors, staff and the public.
• Process financial payments and refunds as required.
• Provide general administrative support, including filing (electronic and paper).

Skills

Administration

High-volume processing

Customer service

MS Office

Databases

Email/Internet apps

Tools

Microsoft Office

Job description

Do you have strong administration skills, thrive on accuracy, and enjoy working in a structured, process-driven environment? This role offers the opportunity to contribute to the regulation of the legal profession in NSW.

About the Role

As the Regulatory Administration Officer, you will be responsible for processing and assessing applications for practising certificates and licence renewals for solicitors in New South Wales. This role is central to ensuring the integrity of the licensing system, supporting them to meet their professional obligations, and assisting with the management of high-volume regulatory processes.

Working as part of a collaborative team, you will manage applications, maintain records, liaise with professional service firms, and process financial transactions while delivering excellent service to internal and external stakeholders.

Key Responsibilities

• Assess and process applications for new and varied solicitor licences.
• Process licence renewals and related payments.
• Liaise with external stakeholders to facilitate payment and allocation of licences.
• Maintain accurate data and records.
• Respond to telephone and email enquiries from solicitors, staff, and the public.
• Process financial payments and refunds as required.
• Provide general administrative support, including electronic and paper filing.

About You

To succeed in this role, you will bring:

• Demonstrated administration experience, ideally within a regulatory or professional services environment.
• Experience in processing high-volume applications or transactions with a strong focus on accuracy.
• Customer service experience with the ability to liaise effectively with diverse stakeholders.
• Excellent organisational skills and the ability to prioritise competing demands.
• High level of attention to detail and ability to maintain concentration during repetitive tasks.
• Proficiency in Microsoft Office, databases, email, and internet applications.

Personal Attributes

• Strong integrity, professionalism, and discretion.
• Ability to work independently and as part of a team.
• Motivated and resilient, with the ability to manage deadlines and repetitive processing tasks.
• Commitment to delivering accurate, timely, and high-quality outcomes.