Regulatory Services Officer

Elliott Gray; Canberra; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Wellbeing leave

Christmas shutdown leave

On-site only

Job summary

The ACT Law Society is hiring a Regulatory Support Officer to assist the Regulatory Services team across complaints, licensing and conduct matters. This hands-on role requires professionalism, clear judgement and precise admin skills, within a small, high-performing team.

Based in Canberra, this on-site position offers a 35-hour week, a salary of $75,000–$80,000 plus super, and extra leave entitlements including wellbeing and Christmas shutdown leave, with supportive leadership and a positive

Qualifications

• Experience in administrative, regulatory or professional services support roles.
• Strong written and verbal communication (clear, accurate, professional).
• Excellent organisation skills and attention to detail.
• Experience providing committee or secretariat support.
• Ability to manage competing deadlines and priorities in a small team.
• Ability to quickly pick up a statutory/regulatory framework relevant to the role.

Responsibilities

• Responding to enquiries from members and the public, providing information about complaint and regulatory processes.
• Providing admin support across complaints, licensing, compliance and conduct matters.
• Maintaining accurate records in the Complaint Management System and membership database.
• Providing committee/secretariat support (agendas, minutes, logistics and meeting coordination).
• Preparing correspondence, reports, statistics and regulatory documentation.
• Supporting continuous improvement and process efficiencies within the team.
• Pitching in across engagement, finance and regulatory services when coverage is needed.

Skills

Administrative support

Regulatory knowledge

Communication skills

Organization

Secretariat support

Prioritisation

Tools

Complaint Management System

Job description

Regulatory Support Officer | ACT Law Society

$75,000 – $80,000 + super | Canberra | On-site only | 35-hour week

Looking for a role where your professionalism, judgement, and admin capability actually matter?

The ACT Law Society is hiring a Regulatory Support Officer to support the Regulatory Services team across complaints, licensing and conduct matters. This is a great opportunity to join a small, high-performing team with strong leadership, a genuinely positive culture, and work that’s meaningful (and varied). It’s available as a result of an internal development opportunity, further evidence of the culture this leadership team has worked hard to successfully build.

What’s in it for you

• $75,000 – $80,000 + super
• 35-hour work week (yes, really)
• Additional leave entitlements, including wellbeing leave days
• Christmas shutdown leave
• Family-friendly environment and supportive leadership
• On-site only working arrangements (ideal if you like clear boundaries and an in-office rhythm)

The role (what you’ll actually be doing)

This is a hands-on support role where you’ll keep the engine room running smoothly; you’ll be trusted to manage priorities, communicate clearly, and handle sensitive matters with care. Key responsibilities include:

• Responding to enquiries from members of the profession and the public, providing information about complaint and regulatory processes
• Providing admin support across complaints, licensing, compliance and conduct matters
• Maintaining accurate records in the Complaint Management System and membership database
• Providing committee/secretariat support (agendas, minutes, logistics and meeting coordination)
• Preparing correspondence, reports, statistics and regulatory documentation
• Supporting continuous improvement and process efficiencies within the team
• Pitching in across engagement, finance and regulatory services when coverage is needed

What you’ll bring

You’re calm under pressure, comfortable dealing with stakeholders, and you take pride in accuracy and service. We’re looking for someone with:

• Proven experience in an administrative, regulatory or professional services support role
• Strong written and verbal communication (clear, accurate, professional)
• Excellent organisation skills and attention to detail
• Experience providing committee or secretariat support
• The ability to manage competing deadlines and priorities in a small-team environment
• The ability to quickly pick up a statutory/regulatory framework relevant to the role

Bonus points if you have:

• Legal admin experience / exposure (law firm, legal services, regulation, member-based body)
• Understanding of the legal services sector or professional regulation

Sound like you?

If you’re ready to step into a role that values capability, judgement, and professionalism - we’d love to hear from you.