Senior Administration Officer (Legal Business Operations)

NSW Department of Customer Service; Sydney; On-site; AUD 113,574 - 125,720; Full time

Job summary

A government department in New South Wales is seeking a Senior Administration Officer to provide administrative support to the Legal division. The role requires excellent communication skills and the ability to manage competing priorities effectively. Candidates should have relevant experience, strong analytical abilities, and a passion for delivering quality outcomes. The position offers a competitive salary and is based in Sydney CBD.

Qualifications

• Relevant experience in executive administrative or business operations support.
• Effective verbal and written communicator with strong initiative.
• Ability to manage competing priorities in a dynamic environment.

Responsibilities

• Provide high quality administrative support to the business unit.
• Monitor and address complex and/or sensitive enquiries.
• Prepare reports on business unit performance and draft business documents.

Skills

Executive administrative support

Communication skills

Analytical ability

Problem-solving

Attention to detail

Job description

Senior Administration Officer (Legal Business Operations)

Join to apply for the Senior Administration Officer (Legal Business Operations) role at NSW Department of Customer Service.

Overview

Senior Administration Officer provides important administrative, engagement, governance, and team collaboration support to the General Counsel and the broader Legal division in a fast-paced operating environment with competing priorities. This role contributes to administrative, culture and engagement, process improvement, governance and government business projects and initiatives in a true business operations administrative support role.

Responsibilities

• Provide high quality administrative support to the business unit including coordinating the delivery of administrative support services and outputs to ensure the business needs of the team are met.
• Monitor and address complex and/or sensitive enquiries and issues, including those that are escalated, to ensure the timely and effective resolution of issues.
• Coordinate the collection and collation of information, prepare reports on business unit performance, draft business documents and make recommendations to improve efficiency and service delivery.
• Monitor, implement and evaluate administrative practices, systems, and procedures to support the delivery of quality outcomes.

What we offer

• Remuneration of $113,574 - $125,720 plus super & leave loading, commensurate with experience.
• Based in Sydney CBD (Haymarket).
• Ongoing opportunity. A talent pool may be created for future opportunities.

What we need from you

• You have relevant experience providing executive administrative or business operations support.
• You are an effective verbal and written communicator with initiative; a client focused team player who can adapt to change and independently manage competing priorities and deadlines in a dynamic environment.
• You have a proven ability to work collaboratively and flexibly with diverse stakeholders to support optimal delivery outcomes.
• You have strong attention to detail, analytical ability, lateral thinking, and problem-solving skills.
• You have a passion for exceptional service delivery and high-quality outcomes. You are a confident go-getter with a can-do attitude who thrives in an environment where no two days are the same.

How to apply

To start your journey towards becoming our Senior Administration Officer, please submit a covering letter (maximum two pages) and an up-to-date resume of no more than five pages which clearly detail your skills and experience as relevant to this position.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [e-mail].

Closing Date: 10am Tuesday 16 September.

About the Department

A career at the Department of Customer Service focuses on improving government services, digital transformation, and regulatory reform. We are focused on delivering excellent customer service, and we value diversity and inclusion.

Additional notes

Belong in our diverse and inclusive workplace. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact [e-mail] or 02 9494 8351.