Registry officer

Connect One Recruitment; Sydney; On-site; AUD 48,000 - 62,000; Full time

Job summary

A NSW Government tribunal is seeking an experienced Registry/Administrative Officer in Sydney, NSW. The role provides high-quality administrative and client service support, assists with hearing preparation and case management, and ensures accurate Tribunal records.

The successful candidate will manage documentation, respond to client enquiries, coordinate with parties and interpreters, and maintain confidential records in a fast-paced tribunal environment on a 2-month contract with an

Qualifications

• Experience providing high-quality client service in government/tribunal settings.
• Strong organisational and communication skills for handling documents, correspondence and hearing-related arrangements.
• Ability to follow legislation, policies and established service standards when managing confidential records.

Responsibilities

• Provide face-to-face, telephone and written client support, record actions taken and follow up enquiries where required.
• Prepare matters for hearings, including organising documentation, notifying parties, arranging interpreters, reporting services, venues, travel and support for clients with special needs.
• Provide administrative support, including preparing correspondence, maintaining case management systems, creating and retrieving files, document distribution and archiving.

Skills

Client service

Administrative support

Organisational skills

Education

Experience in government/tribunal environment

Tools

Case management systems

Job description

Our client is a NSW Government organisation who are seeking an experienced Registry/Administrative Officer to join their team in Sydney, NSW.

Role summary:

This role provides high-quality administrative, registry and client service support within a tribunal environment. The successful candidate will assist with hearing preparation, client enquiries, correspondence, case management systems and the accurate maintenance of Tribunal records.

Key Responsibilities:

• Provide face-to-face, telephone and written client support, record actions taken and follow up enquiries where required.
• Prepare matters for hearings, including organising documentation, notifying parties, arranging interpreters, reporting services, venues, travel and support for clients with special needs.
• Provide administrative and clerical support, including preparing correspondence, maintaining case management systems, creating and retrieving files, document distribution and ensuring records are accurately stored and archived.

Selection Criteria:

• Demonstrated experience in providing high-quality client service and administrative support, preferably within a government, legal, tribunal or similar environment.
• Strong organisational and communication skills, with the ability to manage documentation, correspondence, competing priorities and hearing-related arrangements accurately.
• Experience using case management systems and maintaining confidential records, with the ability to follow legislation, policies, procedures and established service standards.

On offer is a 2-month contract at a highly sought-after NSW Government organisation, with a highly competitive hourly rate.