Administration Officer - Corporate Services

NSW Ministry of Health; Sydney; On-site; AUD 87,000 - 95,000; Full time

Job summary

NSW Ministry of Health is seeking an Administration Officer – Corporate Services to support the Mental Health Review Tribunal. The role contributes to the smooth daily operations, delivering high-quality administrative, customer service and operational support across payroll, records management and hearing logistics.

Responsibilities include document prep, correspondence management, panel allocations, and reception duties, with a focus on accuracy, discretion, and timely processing in a 35-hour

Qualifications

• Demonstrated administrative support experience in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication and customer service skills.

Responsibilities

• Provide administrative support including document preparation, correspondence management, records administration, purchasing and general office coordination.
• Coordinate hearing availability and panel allocations, provide operational support and act as a point of contact for member enquiries.
• Manage member payroll processes, sitting fees, travel claims and reimbursements in accordance with policy and timeframes.
• Assist with hearing logistics, maintain hearing facilities and arrange replacement members when required.
• Maintain accurate records and support reporting obligations through data collection, verification and management.

Skills

Highly organized

Attention to detail

Customer service

Communication skills

Teamwork

Discretion

Education

Business administration qualification

Job description

Administration Officer - Corporate Services

Employment Type: Full time eleven-month contract with the possibility of extension.
Position Classification: Crown Clerk grade 3/4
Remuneration: $87,199 to $95,482 p.a. plus super and annual leave loading
Location: 580 George St Sydney
Hours Per Week: 35 hours
Requisition ID: REQ694050
Closing Date: 25 October 2026 (11:59PM)

Join a growing, high-functioning and dynamic organisation

We are searching for enthusiastic and motivated Administration Officer to join the Mental Health Review Tribunal. This new position will play a vital role in supporting the efficient operation of the Tribunal, providing high-quality administrative, customer service and operational support across a broad range of functions, including member support, hearing operations, payroll and financial administration, records management and reporting activities. Working as part of a collaborative administration team, you will help ensure the Tribunal continues to deliver its important statutory functions effectively and professionally.

About this role
As an Administrative Officer, Corporate Services, you will contribute to the smooth day-to-day operation of the Tribunal through a diverse and rewarding range of responsibilities. You will provide administrative support including document preparation, correspondence management, records administration, purchasing and general office coordination. You will assist Tribunal Members by coordinating hearing availability, arranging panel allocations, providing operational support and serving as a key point of contact for member enquiries.

The role is also responsible for administering member payroll processes, sitting fees, travel claims and reimbursements, ensuring all transactions are processed accurately and in accordance with relevant policies and timeframes. You will support hearing operations by coordinating logistics, maintaining hearing facilities and assisting with the arrangement of replacement members when required.

A key component of the role involves maintaining accurate records and supporting reporting obligations through the collection, verification and management of information and data. This includes liaising with mental health facilities, health services and other stakeholders to obtain and follow up information required for Tribunal reporting activities. In addition, you will provide high-quality customer service through the reception and enquiry functions, responding to a diverse range of enquiries from members, stakeholders and the public.

To be successful, you will bring experience in administrative support roles, strong organisational skills, excellent attention to detail and the ability to manage competing priorities in a fast-paced environment. You will have well-developed communication and customer service skills, sound computer and records management capabilities, and the ability to work both independently and collaboratively while maintaining professionalism and discretion. Relevant qualifications in business administration or substantial equivalent experience are highly desirable.

About You
The ideal applicant will:

• Be highly organised and able to effectively manage multiple priorities and deadlines.
• Demonstrate exceptional attention to detail and accuracy.
• Provide professional, responsive and customer-focused service.
• Build positive relationships with a wide range of stakeholders.
• Show initiative and sound judgement when resolving issues and enquiries.
• Be adaptable and able to respond positively to changing operational requirements.
• Work collaboratively as part of a team while remaining self-motivated and accountable.
• Possess strong written and verbal communication skills.
• Be confident using a variety of business systems and technologies.
• Demonstrate integrity, resilience and a commitment to high-quality public service.

The Tribunal
Working for the Mental Health Review Tribunal offers the opportunity to contribute to meaningful work that supports some of the most vulnerable members of the community. You will join a dedicated and professional team committed to fairness, service excellence and the effective operation of an important statutory tribunal.

The role provides a varied and engaging workload, opportunities to develop valuable public sector skills, and the chance to work closely with Tribunal Members, health services and stakeholders across New South Wales while making a genuine difference to the administration of mental health legislation.

For role related queries please contact Alisa Kelley, Registrar **************@health.nsw.gov.au or 1800 815 ***

If you require an adjustment during the recruitment process, please contact Lisa Byrne on **********@health.nsw.gov.au and quote REQ694050.

Our commitment to Diversity and Inclusion
At the Mental Health Review Tribunal, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds. For more information, please visit Diversity Inclusion Belonging

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• This is a temporary role and there may be opportunities for ongoing employment at grade.
• For more information on applying visit the Ministry of Health Career portal
• Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role

Applications Close: 25 October 2026 (11:59PM)