Customer Service Officer

Australian Securities and Investments Commission; Traralgon; On-site; AUD 60,000 - 90,000; Full time

Job summary

Australian Securities and Investments Commission is seeking a diligent professional in Traralgon to support the organisation's purpose, vision, and priorities and uphold the integrity of the financial system to protect consumers.

You will build strong client relationships, resolve enquiries with precise guidance, and contribute to process improvements in a fast-paced phone-based setting while collaborating with your team.

Qualifications

• You will build and sustain positive client relationships and exercise good judgment when resolving enquiries, providing accurate advice and information.
• You'll use high attention to detail when maintaining the integrity of client records and be responsive to rapidly changing priorities in a telephony-based environment.
• You will work collaboratively within your team and share knowledge to enhance team capability and regularly look for process improvements.

Responsibilities

• You will build and sustain positive client relationships and exercise good judgment when resolving enquiries, providing accurate advice and information.
• You'll use high attention to detail when maintaining the integrity of client records and be responsive to rapidly changing priorities in a telephony-based environment.
• You will work collaboratively within your team and share knowledge to enhance team capability and regularly look for process improvements.

Job description

Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.

What you need

• You will build and sustain positive client relationships and exercise good judgment when resolving enquiries, providing accurate advice and information.
• You'll use high attention to detail when maintaining the integrity of client records and be responsive to rapidly changing priorities in a telephony-based environment.
• You will work collaboratively within your team and share knowledge to enhance team capability and regularly look for process improvements.