Regional Technical & Service Manager

Volvo Trucks; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Annual salary reviews

Career development and global opps

Parental leave benefits

Leave purchase options

Employee Assistance Program

Health and wellbeing initiatives

Job summary

Volvo Trucks Australia is seeking a Regional Technical Manager to lead technical support and service outcomes across the designated region, acting as the bridge between Volvo Group Australia, our dealer network and customers.

You will be the technical expert and trusted advisor, building relationships with fleet customers, resolving complex issues, and driving uptime and productivity through dealer collaboration and strong commercial acumen.

Qualifications

• Trade qualification in automotive, heavy vehicle or related industry.
• Extensive experience in heavy vehicle technical operations, product support, service or engineering environments.
• Strong understanding of Volvo, Mack or heavy vehicle service operations.

Responsibilities

• Providing technical and quality support to customers and dealers within your region.
• Leading the management of Dealer Quality Reports (DQRs) and driving resolution outcomes.
• Supporting dealers with complex technical, warranty and service agreement matters.
• Building strong relationships with fleet customers through regular site visits.
• Partnering with dealers to improve service performance and customer satisfaction.
• Managing technical and commercial goodwill cases.
• Supporting breakdown assistance and product support activities across the region.
• Auditing warranty and service agreement claims and ensuring adherence to processes.
• Working closely with Product Support and Commercial teams to deliver customer-focused solutions.
• Developing action plans based on customer feedback and identified improvement opportunities.
• Resolving customer concerns and supporting positive dealer-customer relationships.

Skills

Customer-focused

Problem solving

Communication skills

Leadership

Autonomy

Microsoft Office

Education

Trade qualification in automotive/heavy vehicle

Tools

Retail service systems

Microsoft Office applications

Job description

Volvo Trucks Australia is seeking a Regional Technical Manager to lead technical support and service outcomes across the designated region, acting as the bridge between Volvo Group Australia, our dealer network and customers.

You will be the technical expert and trusted advisor, building relationships with fleet customers, resolving complex issues, and driving uptime and productivity through dealer collaboration and strong commercial acumen.