Regional Technical Manager – Field Service & Solutions

Volvo Group; City of Brisbane; On-site; AUD 120,000 - 180,000; Full time

Job summary

Volvo Group Australia is seeking a Regional Technical Manager to lead technical support and service outcomes across a designated region. You will bridge Volvo Group Australia, the dealer network and customers, acting as the technical expert and trusted advisor to maximise uptime and productivity.

You will manage dealer quality, complex technical issues, warranty matters, and customer relationships, while collaborating with Product Support and Commercial teams to deliver customer-focused

Qualifications

• Trade qualification in the automotive, heavy vehicle or related industry highly regarded.
• Extensive experience within heavy vehicle technical operations, product support, service or engineering environments.
• Strong understanding of Volvo, Mack or heavy vehicle service operations.

Responsibilities

• Providing technical and quality support to customers and dealers within your region.
• Leading the management of Dealer Quality Reports (DQRs) and driving resolution outcomes.
• Supporting dealers with complex technical, warranty and service agreement matters.
• Building strong relationships with fleet customers through regular site visits.
• Partnering with dealers to improve service performance and customer satisfaction.
• Managing technical and commercial goodwill cases.
• Supporting breakdown assistance and product support activities across the region.
• Auditing warranty and service agreement claims and ensuring adherence to processes.
• Working closely with Product Support and Commercial teams to deliver customer-focused solutions.
• Developing action plans based on customer feedback and identified improvement opportunities.
• Resolving customer concerns and supporting positive dealer-customer relationships.

Skills

Heavy vehicle ops

Customer relations

Leadership

Problem solving

MS Office

Education

Trade qualification

Tools

Retail service systems

Microsoft Office

Job description

Volvo Group Australia is seeking a Regional Technical Manager to lead technical support and service outcomes across a designated region. You will bridge Volvo Group Australia, the dealer network and customers, acting as the technical expert and trusted advisor to maximise uptime and productivity.

You will manage dealer quality, complex technical issues, warranty matters, and customer relationships, while collaborating with Product Support and Commercial teams to deliver customer-focused