Industrial Technical Support Specialist

Volvo Group; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company bonus

Company vehicle

Excellent work-life balance

Annual leave expansion

Parental leave

Employee Assistance Program

Global career opportunities

Job summary

Volvo Group Australia’s Volvo Penta division seeks a Technical Support Specialist to develop the dealer network across WA, SA, VIC and NT. You will provide technical support for mechanical, electrical, and electronic faults, manage warranty campaigns, and work with dealers to improve performance using Argus, Vodia and related systems.

You will train dealer personnel, oversee service market audits, and build strong customer relationships while contributing to service growth and satisfaction

Qualifications

• Trade qualification in automotive, construction or marine industry.
• Strong experience in heavy vehicle technical sector; industrial or marine engineering desirable.
• Experience in working with Dealers.
• Excellent communication and presentation skills.
• Self-driven with a customer oriented mindset.
• Excellent computer skills, particularly Microsoft Office.
• High level data analysis skills.
• Strategic planning to reach targets and objectives.

Responsibilities

• Provide technical support regarding mechanical, electrical, and electronic faults within the Volvo Penta Oceania service network.
• Manage and administer Argus service requests.
• Audit and supervise warranty and campaigns in accordance with company guidelines.
• Continuously improve the performance of Volvo Penta Dealers using Vodia, Warranty UCHP, and Argus systems.
• Promote and market Penta’s total offer, including Parts & Product Management, Service Agreements, Price Management, and Aftersales.
• Develop and maintain strong relationships with key customers and dealer networks.
• Perform Service Market audits throughout the Dealer network.
• Manage customer satisfaction surveys and compile monthly reports and analysis.
• Oversee unit registrations and ensure quality.
• Assist with training dealer personnel and provide onsite technical support.

Skills

Communication skills

Presentation skills

Customer focus

Data analysis

Microsoft Office

Strategic planning

Self-motivation

Relationship building

Education

Trade qualification in automotive, construction or marine industry

Tools

Argus

Vodia

Warranty UCHP

Job description

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role sits within our Volvo Penta business.

Volvo Penta is a world-leading supplierof engines and power solutions for a wide range of marine and industrial applications. Driven by innovation, our close cooperation with our customers and our century-long experience, we supply comprehensive solutions that are made to move people, businesses, and societies.

As the Technical Support Specialist for our Industrial business, you will be responsible for the development of the Volvo Penta Dealer Network within WA, SA, VIC and NT. Your focus areas will be technical support, competency development, warranty & campaigns, service agreements, customer satisfaction and parts growth.

Your responsibilities will include but not be limited to:

• Provide technical support regarding mechanical, electrical, and electronic faults within the Volvo Penta Oceania service network
• Manage and administer Argus service requests
• Administer, audit, and supervise warranty & campaigns in accordance with company guidelines
• Continuously improve the performance of Volvo Penta Dealers using Vodia, Warranty UCHP, and Argus systems
• Promote and market Penta’s total offer, including Parts & Product Management, Service Agreements, Price Management, and Aftersales
• Develop and maintain strong relationships with key customers and dealer networks
• Perform Service Market audits throughout the Dealer network
• Manage customer satisfaction surveys and compile monthly reports and analysis
• Oversee unit registrations and ensure quality
• Assist with training dealer personnel and provide onsite technical support.

Your future team

Reporting to theHead of Mobile Power Solutions Oceania, you will work in a team of 7, including BDM's, an Application Engineer, Key Account Manager and a Parts BDM. This role can be based either in our Perth or Gold Coast offices.

Volvo Penta’s team culture is built on trust, accountability, fun, collaboration, and respect, fostering a supportive and productive work environment where ideas are shared openly, responsibilities are embraced, and successes are celebrated together.

Who are you?

We believe that your behaviours and characteristics are just as important as your technical skills, so ideally you will have:

• A trade qualification in the automotive, construction or marine industry
• Strong experience within the heavy vehicle technical sector Industrial or Marine Engineering sector is desirable
• Strong experience in working and building relations with Dealers
• Excellent communication and presentation skills
• Self-Driven and motivatedwith a customer oriented mind set
• Excellent computer skills particularly in the Microsoft Office suite
• High level data analysis skills
• Strategic planning competence and the ability to reach targets and objectives.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• A company bonus and fully maintained company vehicle
• Working with a company who are committed to safety in the workplace and ensuring our employees have appropriate work / life balance
• Working in a supportive and inclusive team environment
• Opportunity to purchase an extra week of annual leave
• Generous parental leave policy
• Access to Sonder – our Employee Assistance Program – for yourself and your family
• Opportunities to expand your career with our global footprint.

The successful candidate will be required to undergo appropriate background and reference checks.

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.