Regional Support Coordinator (A04)

DFP Recruitment; Cairns Regional; On-site; AUD 90,000 - 110,000; Full time

Job summary

DFP Recruitment is seeking an experienced Regional Support Coordinator (AO4) to provide high-level administrative and operational support to a Regional Director and Management Team in a dynamic regional government office in Queensland.

You will supervise three AO3 Business Support Officers, coordinate inboxes, reports and meeting logistics while maintaining efficient office systems and supporting senior leaders and stakeholders with decisive, confidential support.

Qualifications

• Experience providing executive support and coordinating administrative functions.
• Experience supporting senior leaders and management teams.
• Proficiency with MS Word, Excel, PowerPoint and Visio.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication and stakeholder engagement.

Responsibilities

• Provide high-level administrative and operational support to the Regional Director and Regional Management Team (RMT).
• Supervise and coordinate the day-to-day activities of three AO3 Business Support Officers, including work allocation, mentoring, training and performance support.
• Manage and coordinate the Regional Director's inbox, ensuring timely triage, tracking and follow-up of correspondence, enquiries and action items.
• Coordinate daily administrative priorities, monitor outstanding actions and ensure deadlines are achieved.
• Liaise with internal stakeholders and management to follow up actions and support business outcomes.
• Prepare and maintain reports, presentations, trackers, registers, process maps and operational documentation.
• Coordinate meeting logistics and quality assure agendas, minutes and action registers.
• Act as a key contact for administrative, records management, information management and business support enquiries.
• Prepare correspondence, briefing notes, executive documents and presentations for senior leadership.
• Maintain and improve office systems, processes and administrative procedures.
• Provide practical technology support, including assistance with Microsoft Teams meetings, audio-visual equipment and meeting room technology.
• Respond to competing priorities and ad hoc requests with professionalism, initiative and sound judgement.

Skills

Executive support

Stakeholder engagement

Team leadership

MS Office proficiency

Meeting coordination

Records management

Education

Diploma in Office Administration

Tools

Microsoft Word

Excel

PowerPoint

Visio

Teams

Job description

About the Role

We are seeking an experienced and highly organised Regional Support Coordinator (AO4) to provide high-level administrative, operational and coordination support to a busy Regional Director and Regional Management Team. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and enjoys balancing executive support, team coordination, stakeholder engagement, and business operations.

Working within a dynamic regional government office, you will play a critical role in ensuring the smooth day-to-day operation of the region while coordinating key administrative functions and supporting a team of Business Support Officers.

Key Responsibilities

• Provide high-level administrative and operational support to the Regional Director and Regional Management Team (RMT).
• Supervise and coordinate the day-to-day activities of three AO3 Business Support Officers, including work allocation, mentoring, training and performance support.
• Manage and coordinate the Regional Director's inbox, ensuring timely triage, tracking and follow-up of correspondence, enquiries and action items.
• Coordinate daily administrative priorities, monitor outstanding actions and ensure deadlines are achieved.
• Liaise with internal stakeholders and management to follow up actions and support business outcomes.
• Prepare and maintain reports, presentations, trackers, registers, process maps and operational documentation.
• Coordinate meeting logistics and quality assure agendas, minutes and action registers.
• Act as a key contact for administrative, records management, information management and business support enquiries.
• Prepare correspondence, briefing notes, executive documents and presentations for senior leadership.
• Maintain and improve office systems, processes and administrative procedures.
• Provide practical technology support, including assistance with Microsoft Teams meetings, audio-visual equipment and meeting room technology.
• Respond to competing priorities and ad hoc requests with professionalism, initiative and sound judgement.

About You

To be successful in this role, you will demonstrate:

• Experience in a business support, executive support, office coordination or team leadership role.
• Previous experience supporting senior leaders and management teams.
• Experience coordinating or supervising administrative support staff.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint and Visio.
• Strong capability in preparing professional reports, presentations, spreadsheets, trackers and process documentation.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong problem-solving abilities and sound decision-making skills.
• Confidence troubleshooting common IT, audio-visual and virtual meeting technology issues.
• Exceptional written and verbal communication skills.
• Strong stakeholder engagement and customer service capabilities.
• High attention to detail, professionalism and discretion.
• The ability to work independently while maintaining a collaborative and team-focused approach.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.

If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.auor1300 337 ***and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.