Regional Operations Manager

Metcash; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid working arrangements

Job summary

Metcash Limited is seeking an experienced Regional Operations Manager – South to lead a network of stores across the Melbourne region, driving performance, customer experience and operational excellence. You will own a portfolio of sites, coaching Area Managers and Store Leaders to deliver strong commercial outcomes and high standards.

The role balances strategic thinking with hands-on leadership in a fast-paced, multi-site environment, with collaboration across cross-functional teams to improve

Qualifications

• Significant leadership experience in multi-site retail, operations or a similarly complex customer-facing environment.
• Experience in Trade distribution is essential.
• Proven success leading geographically dispersed teams and driving performance through others.
• Strong commercial acumen with experience managing sales, P&L, labour and productivity metrics.
• Demonstrated ability to influence, engage and build strong stakeholder relationships.
• Experience leading operational improvement and organisational change.
• A passion for developing people and creating high-performing teams.
• Experience within hardware, trade, building products or a related industry will be highly regarded.

Responsibilities

• Leading, coaching and developing Area Managers, Store Managers and Site Leaders across the region.
• Driving a high-performance culture focused on customer service, accountability, safety and commercial success.
• Delivering regional sales, profitability, labour productivity and operational performance targets.
• Ensuring consistent execution of retail, trade and operational standards across all sites.
• Using data and performance insights to identify opportunities, address challenges and drive continuous improvement.
• Partnering with Trade Sales, Merchandise, Inventory, Logistics and Support Office teams to deliver strong business outcomes.
• Leading change initiatives and embedding new ways of working across the regional network.
• Building leadership capability, succession pipelines and talent development plans.

Skills

Leadership

Multi-site management

Trade distribution

Sales & P&L

Stakeholder management

Operational improvement

People development

Job description

About the Opportunity

We're looking for an experienced and commercially savvy Regional Operations Manager – South to lead and inspire a network of stores across the region, driving performance, customer experience, operational excellence and team capability.

As Regional Operations Manager, you'll take ownership of a portfolio of stores and sites, leading teams to deliver outstanding customer experiences, strong commercial outcomes and consistent operational standards. You'll partner closely with cross-functional stakeholders to improve performance, drive sales growth and build leadership capability across the network.

This role is perfect for a leader who thrives in a fast-paced, multi-site environment and enjoys balancing strategic thinking with hands-on operational leadership.

In this Role

• Leading, coaching and developing Area Managers, Store Managers and Site Leaders across the region.
• Driving a high-performance culture focused on customer service, accountability, safety and commercial success.
• Delivering regional sales, profitability, labour productivity and operational performance targets.
• Ensuring consistent execution of retail, trade and operational standards across all sites.
• Using data and performance insights to identify opportunities, address challenges and drive continuous improvement.
• Partnering with Trade Sales, Merchandise, Inventory, Logistics and Support Office teams to deliver strong business outcomes.
• Leading change initiatives and embedding new ways of working across the regional network.
• Building leadership capability, succession pipelines and talent development plans.

What we are looking for

• Significant leadership experience in multi-site retail, operations or a similarly complex customer-facing environment.
• Experience in Trade distribution is essential
• Proven success leading geographically dispersed teams and driving performance through others.
• Strong commercial acumen with experience managing sales, P&L, labour and productivity metrics.
• Demonstrated ability to influence, engage and build strong stakeholder relationships.
• Experience leading operational improvement and organisational change.
• A passion for developing people and creating high-performing teams.
• Experience within hardware, trade, building products or a related industry will be highly regarded.

What’s on offer

Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited, Hybrid working arrangements available!

About Us

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company‑owned stores across Australia.

With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade‑quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.