Regional Manager

YHA Australia; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Travel perks: Free stays across our网络

Team adventures

Discounts across the YHA network

Growth and career opportunities

Cultural flexibility

Wellbeing support

Referral program

Job summary

YHA Australia is seeking a dynamic leader to support our national property operations on a six-month contract. Reporting to the GM National Operations, you will work with Property Managers across Australia to drive performance, compliance and cultural excellence.

You will collaborate with Finance, HR, IT, Sales and Marketing to align strategic goals, oversee budgets, guest experience, safety and sustainability, and lead workforce planning and development.

Qualifications

• Proven leadership experience in multi-site hospitality or property operations.
• Demonstrated financial acumen, strategic planning capability, and people-first leadership style.
• Expertise in compliance, sustainability, and workforce development and a commitment to align with YHA’s social and environmental values.
• Personal commitment to driving inclusion, wellbeing, and the ongoing mentorship and development of the team.
• Build capability and deliver quality food and beverage offerings across the portfolio.

Responsibilities

• Inspire and develop a high-performing leadership cohort across our Property and General Managers
• Oversee operational and financial performance, guiding properties to exceed budgetary and guest satisfaction targets
• Integrate innovative service models and sustainability initiatives aligned with our national strategy
• Lead workforce planning, compliance, and guest experience standards with a focus on safety, quality, and continuous improvement.
• Foster collaboration with internal stakeholders and industry partners to amplify the YHA brand including our employee branding

Skills

Leadership

Financial acumen

Strategic planning

Compliance

Inclusion and wellbeing

People management

Mentorship and development

Food and beverage leadership

Travel readiness

Job description

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and meaningful experiences matter.

What sets us apart? We are a profit for purpose social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.

The role

Reporting to the GM National Operations, this contract position is fundamental in supporting our properties (the property mix will be confirmed during the interview period). The contract will run for six months with potential to extend based on business requirements. You will be working closely and collaborating with the Property Managers around Australia in driving operational performance, strategic alignment, compliance and cultural excellence.

Supported by our corporate office, including Finance, HR, IT, Sales and Marketing functions, you will:

• Inspire and develop a high-performing leadership cohort across our Property and General Managers
• Oversee operational and financial performance, guiding properties to exceed budgetary and guest satisfaction targets
• Integrate innovative service models and sustainability initiatives aligned with our national strategy
• Lead workforce planning, compliance, and guest experience standards with a focus on safety, quality, and continuous improvement.
• Foster collaboration with internal stakeholders and industry partners to amplify the YHA brand including our employee branding

What we are seeking

A supportive and empathetic leader with proven confidence and experience managing multi-site hospitality, hotel management or property operations

• Demonstrated financial acumen, strategic planning capability, and people-first leadership style
• Expertise in compliance, sustainability, and workforce development and a commitment to align with YHA’s social and environmental values
• A personal commitment to driving inclusion, wellbeing, and the ongoing mentorship and development of the team
• Build capability and deliver quality food and beverage offerings across the portfolio
• Comfortable with and available for domestic and some international travel

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Collaborate, listen and connect
• Care for people and planet

What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do!
• Team Adventures: Opportunities to visit other locations for team building and training
• Discounts: Access to benefits at various stores and across the YHA network
• Growth: Professional development and career opportunities throughout YHA
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program
• Referral Program: Know someone great? We reward successful candidate referrals