Regional Liaison Officer - Casual | Mallala, SA

Madec; Adelaide; On-site; AUD 39,000 - 47,000; Part time

Job summary

MADEC seeks two Casual Regional Liaison Officers to support PALM workers across Mallala and Virginia. This role focuses on practical assistance, wellbeing support and community connection for workers from Pacific Island nations living in Australia.

You will build trusted relationships, assist with medical appointments, transport and accommodation, and help workers access local services. Flexibility and strong communication are essential for success.

Qualifications

• Pastoral care and worker advocacy experience preferred.
• Ability to manage records and incident reports.
• Driver's license and National Police Check preferred.

Responsibilities

• Provide pastoral care, practical assistance and worker advocacy.
• Build trusted relationships and ongoing wellbeing support.
• Assist with medical appointments, transport and accommodation.
• Help workers access local services and community activities.
• Support workers with workplace and personal matters.
• Assist with arrivals, inductions and departures.
• Conduct regular worker check-ins and accommodation inspections.
• Respond to urgent needs and escalate when required.
• Communicate promptly with MADEC administration, host employers and stakeholders.

Skills

Compassionate communication

Excellent communication

Empathy & cultural awareness

Independent work

Local knowledge Mallala/Virginia

Job description

Job Type: Casual

Job Category: Community Services and Development

Job Description

Community-minded, adaptable and ready to make a difference?

We're looking for two Casual Regional Liaison Officers to support workers participating in the Pacific Australia Labour Mobility (PALM) Scheme across the Mallala and Virginia areas.

This is a practical, people-focused role supporting workers from Pacific Island nations as they live and work in Australia.

You'll be someone workers can rely on for everyday assistance, wellbeing support and community connection, while also being capable of responding quickly and confidently when unexpected situations arise.

We're looking for people who are compassionate, but equally important, proactive, accountable and comfortable making decisions when priorities change.

What does the role involve?

You'll provide a combination of pastoral care, practical assistance and worker advocacy, including:

Building trusted relationships and providing ongoing wellbeing support

Assisting with medical appointments, transport and accommodation needs

Helping workers access local services and community activities

Supporting workers with workplace and personal matters

Assisting with arrivals, inductions and departures

Conducting regular worker check-ins and accommodation inspections

Responding to urgent or unexpected worker needs, assessing priorities and taking appropriate action

Working independently and exercising sound judgement when situations aren't straightforward

Adapting quickly to changing priorities and operational requirements

Completing accurate records and incident reports, including while working remotely or in the field

Communicating promptly with MADEC's administration team, host employers and other stakeholders

Identifying and escalating safety, wellbeing or workplace concerns

About you

We're interested in people who bring:

A strong sense of urgency and personal accountability, particularly when responding to worker needs

The ability to triage competing priorities and recognise when immediate action or escalation is required

Confidence working through ambiguity, making practical decisions when there's no obvious solution

Flexibility, initiative and the ability to adapt as circumstances change

Excellent communication skills and a collaborative approach

Strong organisation, computer literacy and attention to administrative detail

Empathy, cultural awareness and the ability to build trust

Local knowledge of Mallala, Virginia and surrounding communities

Confidence working independently and taking ownership of responsibilities

Experience working with culturally diverse communities or in community services, health, education, employment services or similar environments would be highly regarded.

A few things to know

We're recruiting two casual positions, with hours varying according to worker and operational needs.

Some after-hours availability will be necessary for worker arrivals, emergencies and other time-sensitive support.

Because timely, in-person assistance is an important part of the role, we're looking for candidates who are genuinely local to Mallala, Virginia or the surrounding area and able to respond promptly when required.

A current driver's licence and National Police Check (or willingness to obtain) are required.

Why MADEC?

You'll be part of a purpose-driven organisation supporting people to live and work successfully in Australia.

This is an opportunity to combine meaningful community engagement with practical responsibility, independence and variety.

If you're someone who takes ownership, thinks on their feet and genuinely cares about helping people, we'd love to hear from you.