Regional PALMS Liaison and Community Support

Madec; Mareeba Shire; On-site; AUD 36,000 - 47,000; Part time

Job summary

MADEC is seeking a Casual Liaison Officer to support PALMS workers in Mareeba with practical and wellbeing services. You will welcome arrivals, assist with housing, transport, and appointments, and check in regularly to ensure safety and integration into the community.

The role emphasizes reliability, empathy, and staying locally available for emergencies and time-sensitive needs, within about 20 minutes of Mareeba.

Qualifications

• Relevant qualification not strictly required; focus on reliability and people skills.
• Experience with culturally diverse communities is highly regarded.
• Strong communication and relationship-building abilities are essential.

Responsibilities

• Build genuine, trusted relationships with PALMS workers.
• Provide pastoral, practical and wellbeing support.
• Assist with medical appointments, transport and accommodation matters.
• Help workers navigate workplace or personal concerns.
• Connect workers with community activities and services.
• Assist with arrivals, inductions and departures.
• Conduct regular check-ins and accommodation inspections.
• Advocate for workers and escalate concerns when needed.
• Liaise with host employers and the MADEC team.
• Support WHS and worker safety requirements.
• Respond to after-hours or emergency worker needs.

Skills

Local knowledge Mareeba

Culturally diverse experience

Communication & relationship-building

Empathy and sound judgement

Independent problem solving

Time management

Microsoft Office

Willingness to help others

Tools

Microsoft Office

Job description

MADEC is seeking a Casual Liaison Officer to support PALMS workers in Mareeba with practical and wellbeing services. You will welcome arrivals, assist with housing, transport, and appointments, and check in regularly to ensure safety and integration into the community.

The role emphasizes reliability, empathy, and staying locally available for emergencies and time-sensitive needs, within about 20 minutes of Mareeba.