Regional Leader, Housing Services (West)

BRIDGE HOUSING; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

Bridge Housing is seeking a Regional Manager, West to lead housing services across the Western Sydney portfolio. This senior role oversees Income Coordination and Rent Review, reporting to the Chief Operating Officer, with responsibility for high-quality service delivery, regulatory compliance and sustainable performance.

You will lead through Team Leaders, set regional direction, build capability and drive continuous improvement while aligning with Bridge Housing’s strategic priorities and MOS

Qualifications

• Significant leadership experience in a complex customer-focused service environment.
• Strong knowledge of tenancy management practice and relevant NSW/Residential Tenancies Act.
• Experience leading via other leaders and managing large, dispersed teams.
• Ability to translate strategy into practical plans, priorities and measurable outcomes.
• Experience managing operational, customer, workforce, compliance and reputational risks.
• Strong financial and commercial acumen, including budgeting and reporting.

Responsibilities

• Lead Team Leaders across tenancy management, housing programs and income coordination.
• Translate strategic priorities into regional plans, performance measures and actions.
• Monitor portfolio performance, outcomes, compliance and risks.
• Provide guidance for complex tenancy matters and critical incidents.
• Use data and customer insights to identify service improvements and outcomes.
• Collaborate across the organisation to improve service delivery and remove barriers for customers.
• Oversee rent reviews and income assessments for accuracy and compliance.
• Lead change initiatives and service improvements across the portfolio.
• Build partnerships with government, community organisations and sector stakeholders.
• Coach leaders to build capability and foster high-performing teams.

Skills

Leadership

Tenancy management

Stakeholder engagement

Regulatory compliance

Budget management

Job description

Bridge Housing is seeking a Regional Manager, West to lead housing services across the Western Sydney portfolio. This senior role oversees Income Coordination and Rent Review, reporting to the Chief Operating Officer, with responsibility for high-quality service delivery, regulatory compliance and sustainable performance.

You will lead through Team Leaders, set regional direction, build capability and drive continuous improvement while aligning with Bridge Housing’s strategic priorities and MOS