Regional IT Site Support Lead — Grow & Optimize onsite IT

Ebos Group; New South Wales; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Novated Leasing & Corporate Rewards

Employee Share Plan - ASX/NZX sharede股

Company Paid Parental Leave

Health Insurance Discounts

Mental Health Wellbeing

Staff Awards & Referrals

And More!

Job summary

EBOS Group is seeking an IT Site Support Team Leader to run onsite IT support across Australia and New Zealand, leading a small distributed team. You will coordinate incidents, manage escalations and enable efficient service delivery while driving improvements and governance.

The role requires five+ years in IT service desk or support, ITIL awareness, and strong stakeholder skills. Travel between sites is expected and you will report to the Workspace & Service Desk Manager.

Qualifications

• Five years’ experience in IT service desk or support operations.
• Formal IT qualifications in Microsoft client/server technologies.
• Strong troubleshooting and asset lifecycle knowledge.
• Ability to lead a geographically distributed team.

Responsibilities

• Lead, coach and develop Site Support Analysts, setting objectives and development plans.
• Coordinate onsite incidents, monitor queues, and manage high-priority escalations.
• Build relationships with site IT teams, ensure clear ownership and hand-offs.
• Coordinate device deployments, stock, spares and secure disposal with lifecycle records.
• Prepare service reports detailing activity, trends, risks and actions.
• Monitor service levels and KPIs, investigate breaches and drive improvements.

Education

IT qualifications in Microsoft client/server technologies

Job description

EBOS Group is seeking an IT Site Support Team Leader to run onsite IT support across Australia and New Zealand, leading a small distributed team. You will coordinate incidents, manage escalations and enable efficient service delivery while driving improvements and governance.

The role requires five+ years in IT service desk or support, ITIL awareness, and strong stakeholder skills. Travel between sites is expected and you will report to the Workspace & Service Desk Manager.