Regional IT Service Delivery Lead (TS/SCI)

Leidos Australia; Alice Springs; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

competitive compensation

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos Australia is seeking a Regional Service Delivery Manager to lead Tier 2 hardware engineering service delivery across multiple OCONUS locations, based in Alice Springs. This role requires an active TS/SCI with Polygraph and involves managing 24x7 operations, staff coordination, and continuous service improvement.

You will recruit, mentor, and develop a high-performing team, coordinate with customers and partners, and deliver briefs to leadership.

Qualifications

• Active TS/SCI with Polygraph security clearance.
• Bachelor's degree and 5+ years of relevant experience, Master's degree with 3+ years, or 8+ years equivalent work experience.
• 6+ years of experience leading or supervising technical teams, projects, or operational support organizations.
• Experience supporting operations in a 24x7 mission-critical environment.
• Demonstrated ability to solve complex technical and operational problems requiring creativity, sound judgment, and innovation.
• Experience leading teams with diverse technical skill sets.
• Experience managing hardware and software maintenance activities.
• Experience preparing and delivering briefings to customers, leadership, and other stakeholders.
• Excellent interpersonal, written, and verbal communication skills.
• Strong collaboration skills with customers, teammates, subcontractors, and other partners.
• Ability to thrive in a fast-paced, customer-focused environment.

Responsibilities

• Lead Tier 2 hardware engineering service delivery across multiple OCONUS customer locations.
• Oversee the Tier 2 hardware support team responsible for providing 24x7 operations and maintenance support for mission-critical systems.
• Manage all aspects of the maintenance team, including assigning work, defining responsibilities, and delegating appropriate levels of authority.
• Build and maintain strong communication and collaboration with customers, stakeholders, and other ecosystem service providers.
• Ensure maintenance policies, procedures, and operational standards are established, documented, and consistently followed.
• Plan, coordinate, and deconflict staffing requirements to ensure uninterrupted operational support.
• Recruit, develop, mentor, and retain a highly skilled workforce while strengthening technical capabilities across the team.
• Champion Continuous Service Improvement (CSI) initiatives to enhance operational efficiency, service quality, and customer satisfaction.
• Foster an inclusive, collaborative culture that values diverse perspectives and supports sustained organizational growth.
• Serve as the primary escalation point for customer service inquiries and operational issues.
• Analyze customer issues and coordinate appropriate corrective actions, including repair, replacement, or field service activities.
• Prepare and deliver status updates, operational briefings, and performance reports to customers and leadership as required.

Skills

TS/SCI clearance

Polygraph

Leadership experience

12+ years experience

Staff management

Education

Bachelor's degree

Master's degree

Job description

Leidos Australia is seeking a Regional Service Delivery Manager to lead Tier 2 hardware engineering service delivery across multiple OCONUS locations, based in Alice Springs. This role requires an active TS/SCI with Polygraph and involves managing 24x7 operations, staff coordination, and continuous service improvement.

You will recruit, mentor, and develop a high-performing team, coordinate with customers and partners, and deliver briefs to leadership.