Regional Housing Services Coordinator

Community Housing Ltd; Australia; Remote; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Salary + Super

Flexible work arrangements

You Day

Professional development

Inclusive workplace

Job summary

Community Housing Ltd. is seeking a Regional Housing Services Coordinator to lead a regional team delivering housing services and to oversee property and tenancy management across the region.

You will coordinate housing programs, budgets, compliance and reporting, while building strong relationships with customers, government and community stakeholders. A customer-focused leader capable of guiding complex tenancy matters is essential.

Qualifications

• Minimum five years in a leadership role with staff management experience.
• Strong knowledge of community and public housing and relevant legislation.
• Customer-focused with ability to guide outcomes in complex tenancy matters.
• Established networks across government, partners and community stakeholders.
• Strong organisational, problem-solving and financial management skills.
• Current driver’s licence and ability to obtain police and suitability checks.

Responsibilities

• Lead and support housing services staff to deliver property and tenancy management.
• Oversee housing programs, budgets and compliance.
• Build strong customer and stakeholder relationships.
• Coordinate crisis and transitional housing services.
• Drive service improvements and ensure reporting and administration meet CHL standards.

Skills

Leadership experience

Community housing knowledge

Customer-focused approach

Relationship building

Organisational & financial management

Driver’s license & clearances

Job description

• Lead a regional team delivering housing services.
• Drive quality tenancy outcomes and stakeholder partnerships.
• Make a real impact with a purpose-driven organisation.

What you’ll be doing

Lead and support housing services staff to deliver high-quality property and tenancy management across the region. The role oversees housing programs, budgets and compliance requirements, builds strong relationships with customers and stakeholders, coordinates crisis and transitional housing services, manages complex matters, drives service improvements, and ensures reporting and administrative responsibilities are completed in line with CHL standards.

What we’re looking for

• At least five years’ experience in a leadership role, with demonstrated ability to lead, mentor and manage staff, including remotely based team members.
• Strong knowledge of community and public housing, with the ability to interpret and operationalise transitional housing guidelines, the Residential Tenancies Act and other relevant legislation.
• A customer-focused approach, sound judgement and the ability to guide positive outcomes in complex tenancy and service delivery matters.
• Established networks, or the ability to build trusted relationships, across government, partner organisations, support agencies and community stakeholders.
• Strong organisational, problem-solving and financial management skills, with the resilience to manage competing priorities and lead through change.
• A current driver’s licence and the ability to obtain satisfactory Police, NDIS Worker Screening and Working with Children Checks.

Above else, we’re looking for people who bring our values to life every day:

• People first: Every person matters.
• Built on integrity: Do the right thing.
• Relentless in delivery: Make an impact.
• Brave enough to lead: Challenge, innovate, improve

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in.

What’s in it for you

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

• A purpose-driven role with meaningful national footprint that makes a real impact.
• A collaborative, supportive and inclusive workplace.
• Flexible work arrangements and opportunities for professional development
• One day off a year as ‘You Day’ to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.

Our Recruitment Process

Please note the advertising closing date is indicative only, and CHL may close the advertisement early. We aim to make our recruitment process clear, engaging, and respectful, keeping you informed along the way. As an Equal Opportunity Employer, CHL works closely with people from diverse backgrounds. CHL acknowledges the Traditional Aboriginal Owners of Country throughout Australia and pays respect to their culture and Elders past and present. Appointments are subject to satisfactory pre-employment checks, including a Police Check and any other role-specific checks.

Regional Housing Services Coordinator

Community Services & Development Housing & Homelessness Services