Customer Service and Team Administration Officer

Community Housing Limited; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Great salary + Super + SalaryPackaging

One day off a year as 'You Day'

Flexible work arrangements

Job summary

Community Housing Limited in Melbourne is seeking a Customer Service and Team Administration Officer to provide welcoming front desk support and accurate office assistance across CHL and partner agencies.

You will coordinate contractor workflows, process invoices, support projects, and ensure compliance with CHL safety policies. If you value service excellence, empathy and teamwork, join CHL to help create affordable housing outcomes for Australians.

Qualifications

• At least two years' experience in a fast-paced customer service environment.
• A confident, respectful and customer-focused approach, with the ability to remain calm and positive in challenging situations.
• Strong administration skills and the ability to use technology and software applications effectively.
• The ability to gather information, ask the right questions and connect customers with appropriate services.
• A collaborative and adaptable working style, with a willingness to share information and support changing team priorities.
• Knowledge and understanding of the experiences of people facing social disadvantage.
• A genuine commitment to every person's right to quality housing and a sense of belonging.
• The ability to obtain satisfactory Police and Working with Children checks.

Responsibilities

• Provide a welcoming, professional front desk service and accurate general office and reception support.
• Manage and respond to customer enquiries, working with colleagues across CHL to provide timely assistance.
• Maintain a working knowledge of support services available through CHL and partner agencies.
• Distribute work orders to relevant contractors, follow up progress, and maintain contractor information in the property management database.
• Process and monitor invoices and purchase orders accurately.
• Contribute to projects and provide practical support to the wider team and organisation as required.
• Complete all work in line with relevant work health and safety requirements and CHL policies and procedures.

Skills

Customer service

Administration

Communication

Problem solving

Job description

Customer Service and Team Administration Officer

• Provide a welcoming, professional front desk service and accurate general office and reception support.
• Manage and respond to customer enquiries, working with colleagues across CHL to provide timely assistance.
• Maintain a working knowledge of support services available through CHL and partner agencies.
• Distribute work orders to relevant contractors, follow up progress, and maintain contractor information in the property management database.
• Process and monitor invoices and purchase orders accurately.
• Contribute to projects and provide practical support to the wider team and organisation as required.
• Complete all work in line with relevant work health and safety requirements and CHL policies and procedures.

What you'll be doing.

• Provide a welcoming, professional front desk service and accurate general office and reception support.
• Manage and respond to customer enquiries, working with colleagues across CHL to provide timely assistance.
• Maintain a working knowledge of support services available through CHL and partner agencies.
• Distribute work orders to relevant contractors, follow up progress, and maintain contractor information in the property management database.
• Process and monitor invoices and purchase orders accurately.
• Contribute to projects and provide practical support to the wider team and organisation as required.
• Complete all work in line with relevant work health and safety requirements and CHL policies and procedures.

What we're looking for

• At least two years' experience in a fast-paced customer service environment.
• A confident, respectful and customer-focused approach, with the ability to remain calm and positive in challenging situations.
• Strong administration skills and the ability to use technology and software applications effectively.
• The ability to gather information, ask the right questions and connect customers with appropriate services.
• A collaborative and adaptable working style, with a willingness to share information and support changing team priorities.
• Knowledge and understanding of the experiences of people facing social disadvantage.
• A genuine commitment to every person's right to quality housing and a sense of belonging.
• The ability to obtain satisfactory Police and Working with Children checks.

Above else, we’re looking for people who bring our values to life every day:

• Teamwork - We collaborate, support each other and achieve more together.
• Integrity - We act with honesty, accountability and transparency.
• Service Excellence - We put people first, take initiative and strive to make a positive difference.
• Everyone Matters - We lead with empathy, respect and inclusion, valuing every person and perspective.

If you're someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you'll fit right in.

What's in it for you.

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

• A purpose-driven role with meaningful national footprint that makes a real impact.
• A collaborative, supportive and inclusive workplace.
• Flexible work arrangements and opportunities for professional development
• One day off a year as 'You Day' to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home

About CHL

At CHL, we're working towards a world without housing poverty. As Australia's largest regulated community housing provider, we've spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We're a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.

Our recruitment process

Please note the advertising closing date is indicative only. CHL reserves the right to close the advertisement before the close date is reached. Therefore, it is encouraged that you submit your application as soon as possible. We aim to make our recruitment process clear, engaging and respectful, keeping you informed every step of the way.Please note, appointments are subject to satisfactory pre-employment checks, including a Police Check and any other checks required for the role.