Housing Officer

Community Housing Ltd; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

You Day – one day off per year

Great salary + super

Job summary

Community Housing Limited (CHL) is seeking a Housing Officer to help customers sustain tenancies and deliver high-quality tenancy and property management services across Australia. You will manage sign-ups, inspections, rent reviews and exits, coordinate maintenance, and support transparent allocations while liaising with government bodies and support agencies.

You will contribute to a respectful, inclusive customer service approach and uphold CHL values.

Qualifications

• Two years’ experience in a tenancy or housing role.
• Knowledge of the Residential Tenancies Act.
• Understanding the needs of people experiencing housing crisis and ensuring access to good housing.
• Commitment to respectful, inclusive customer service and quality housing.
• Strong organisation, accurate record-keeping and comfort with technology.
• Current driver’s licence and satisfactory Police, NDIS and Working with Children checks.

Responsibilities

• Manage tenancy sign-ups, property condition reports, inspections, leases, rent reviews and exits.
• Manage rent collection and arrears with clear customer communication.
• Coordinate maintenance with Asset Management for occupied and vacant properties.
• Support fair property allocations and build relationships with customers and agencies.
• Maintain tenancy/property records, reporting and handling complaints in line with legislation.
• Represent CHL at tribunals or court proceedings when required.

Skills

Two years experience

Residential Tenancies Act

Housing crisis awareness

Quality housing commitment

Organisation & record-keeping

Driver's licence & checks

Job description

• Purpose-driven national not-for-profit organisation
• Career opportunity to grow your career at CHL

• Work in a values-driven team
• Purpose-driven national not-for-profit organisation
• Career opportunity to grow your career at CHL

What You’ll Be Doing

A home is more than a roof overhead — it’s a foundation for a stronger future. As a Housing Officer with Community Housing Limited (CHL), you’ll help customers sustain their tenancies while delivering high-quality tenancy and property management services.

From Welcoming Customers Into Their Homes To Working Through Tenancy Challenges, You’ll Combine Practical Problem-solving With a Respectful, People-first Approach. Your Day-to-day Work Will Include

• Managing tenancy sign-ups, property condition reports, inspections, lease and rent reviews, and tenancy exits.
• Managing rent collection and arrears recovery, providing clear information to help customers sustain their tenancies.
• Coordinating maintenance with our Asset Management team for occupied and vacant properties.
• Supporting fair and transparent property allocations and building relationships with customers, government departments and support agencies.
• Keeping accurate tenancy and property records, managing reporting and complaints, and meeting legislative and organisational requirements.
• Representing CHL at tribunal or court proceedings as required.

What We’re Looking For

You’re an organised, approachable tenancy professional who can balance customer needs with clear processes and sound judgement. You’ll bring:

• At least two years’ experience in a similar role.
• Demonstrated knowledge and understanding of the Residential Tenancies Act.
• An understanding of the needs of people experiencing housing crisis, including people with disability or additional support needs.
• A commitment to every person’s right to good-quality housing, with a respectful and inclusive approach to customer service.
• Strong organisation, accurate record-keeping and confidence using technology, alongside collaborative communication and problem-solving skills.
• A current driver’s licence and satisfactory Police, NDIS and Working with Children checks.

Above all, we’re looking for people who bring our values to life every day:

• People first: Every person matters.
• Built on integrity: Do the right thing.
• Relentless in delivery: Make an impact.
• Brave enough to lead: Challenge, innovate, improve.

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in.

What’s In It For You

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

• A purpose-driven role making a local impact, backed by an organisation with a national footprint.
• A collaborative, supportive and inclusive workplace.
• Flexible work arrangements and opportunities for professional development.
• One day off a year as ‘You Day’ to celebrate you.
• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we bring more than 30 years’ experience in creating safe, secure and affordable places for people to call home. We work alongside customers, partners, governments and communities to build a sense of place, safety and belonging. Our people bring this purpose to life by putting people first, acting with integrity, delivering meaningful outcomes and finding better ways forward.

Our Recruitment Process

Please note the advertising closing date is indicative only, and CHL may close the advertisement early. We encourage you to apply as soon as possible. We aim to make our recruitment process clear, engaging and respectful, keeping you informed along the way.

As an equal opportunity employer, CHL welcomes applications from people from diverse backgrounds.

CHL acknowledges the Traditional Aboriginal Owners of Country throughout Australia and pays respect to their culture and Elders past and present.

Appointments are subject to satisfactory pre-employment checks, including Police, NDIS and Working with Children checks.

To learn more about this role, please contact our Talent Partner, Maddie Zillman at [e-mail].

You can also learn more about us at Home | Community Housing Limited. ropriate link below.