Housing Officer

Community Housing Limited; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

You Day

Job summary

Community Housing Limited is seeking a Housing Officer to help ensure our properties are well-managed and tenancies run smoothly across Australia. The role blends relationship-building with practical property and tenancy management, aligned to legislation and CHL policies to support communities.

You’ll manage rental collection processes, conduct condition reports, tenancy sign-ups, rent reviews, and liaise with Asset Management for property maintenance, while keeping data accurate and delivering

Qualifications

• Two years’ experience in a similar role.
• Demonstrated knowledge and understanding of the Residential Tenancies Act.
• Awareness of and sensitivity to the needs of people who are in housing crisis and/or have special needs/disabilities.

Responsibilities

• Ensuring the timely, accurate, and efficient operation of CHL rental collection and arrears recovery systems.
• Conducting condition reports, tenancy sign up, entry procedures, lease and rent reviews, and exit procedures.
• Liaising with Asset Management Unit in relation to tenanted and vacated property maintenance.
• Coordinating financial and administrative tasks to CHL standards, such as reporting, complaints, compliance, quality and accountability requirements.
• Maintaining accurate property and tenancy data in all required systems.
• Representing CHL at Tribunal/Court.

Skills

Two years experience in a similar role

RT Act knowledge

Driver's license

Police Check

WWCC

Job description

As our Housing Officer, you’ll help make a real difference by ensuring our properties are well-managed and our tenancies run smoothly. You’ll combine strong relationship-building with practical property and tenancy management, ensuring everything is handled to a high standard and in line with relevant legislation, regulations and our organisational policies. Every day brings a new opportunity to support our communities and help make housing work better for everyone!

• Ensuring the timely, accurate, and efficient operation of CHL rental collection and arrears recovery systems
• Conducting condition reports, tenancy sign up, entry procedures, lease and rent reviews, and exit procedures
• Liaising with Asset Management Unit in relation to tenanted and vacated property maintenance
• Coordinating financial and administrative tasks to CHL standards, such as reporting, complaints, compliance, quality and accountability requirements
• Maintaining accurate property and tenancy data in all required systems
• Representing CHL at Tribunal/Court
• Providing information and advice to tenants to assist in the sustainability of thetenancy
• Ensuring fair and transparent property allocation processes
• Work closely with government department, clients, support agencies and relevant CHLDepartments
• Providing appropriate support to wider team and organisation

What you’ll be doing

As our Housing Officer, you’ll help make a real difference by ensuring our properties are well-managed and our tenancies run smoothly. You’ll combine strong relationship-building with practical property and tenancy management, ensuring everything is handled to a high standard and in line with relevant legislation, regulations and our organisational policies. Every day brings a new opportunity to support our communities and help make housing work better for everyone!

• Ensuring the timely, accurate, and efficient operation of CHL rental collection and arrears recovery systems
• Conducting condition reports, tenancy sign up, entry procedures, lease and rent reviews, and exit procedures
• Liaising with Asset Management Unit in relation to tenanted and vacated property maintenance
• Coordinating financial and administrative tasks to CHL standards, such as reporting, complaints, compliance, quality and accountability requirements
• Maintaining accurate property and tenancy data in all required systems
• Representing CHL at Tribunal/Court

Maintain customer focus by

• Providing information and advice to tenants to assist in the sustainability of thetenancy
• Ensuring fair and transparent property allocation processes
• Work closely with government department, clients, support agencies and relevant CHLDepartments
• Providing appropriate support to wider team and organisation

What we’re looking for

A positive, inclusive and respectful workplace by bringing a balanced approach to your work and contributing to an environment where everyone feels safe, valued and free from harassment and discrimination, you’ll bring:

• Two years’ experience in a similar role
• Demonstrated knowledge and understanding of the Residential Tenancies Act
• Awareness of and sensitivity to the needs of people who are in housing crisis and/or have special needs/disabilities
• Commitment to the right of every person to good quality housing
• Current Driver’s Licence
• Satisfactory Police, NDIS & Working With Children’s Check

Above else, we’re looking for people who bring our values to life every day:

• People first: Every person matters.
• Built on integrity: Do the right thing.
• Relentless in delivery: Make an impact.
• Brave enough to lead: Challenge, innovate, improve.

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in.

What’s in it for you

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

• A purpose-driven role with meaningful national footprint that makes a real impact.
• A collaborative, supportive and inclusive workplace.
• Flexible work arrangements and opportunities for professional development
• One day off a year as ‘You Day’ to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.