Regional Client Experience & Operations Coordinator

Benetas; Eastern View; On-site; AUD 43,000 - 61,000; Full time

Benefits offered by this job

Salary packaging up to $18550 per year

Career progression opportunities

Ongoing professional development

Supportive team culture

Job summary

Benetas, a respected not-for-profit provider, seeks a Support Services Officer to help enhance client experience across Blackburn and Mooroolbark in Victoria. You will support regional operations with administrative functions, ensure responsive services, and maintain confidential client records with a person-centred approach.

Ideal candidates bring administration or customer service experience in aged care or community services, strong communication, and excellent MS Office skills.

Qualifications

• Experience in administration, customer service, or operational support, ideally within aged care or community services.
• Excellent written and verbal communication, including minutes and correspondence.
• Strong organisational skills with ability to handle multiple priorities in a fast-paced environment.
• High level of computer literacy across Microsoft Office applications.

Responsibilities

• Provide exceptional customer service as the first point of contact for client, family and stakeholders.
• Support day-to-day operational and administrative functions to ensure smooth regional services.
• Maintain accurate, confidential, and compliant client records and documentation.
• Assist with reporting, audits, quality activities and continuous improvement initiatives.
• Build positive relationships with clients, families, colleagues and external stakeholders.

Job description

Benetas, a respected not-for-profit provider, seeks a Support Services Officer to help enhance client experience across Blackburn and Mooroolbark in Victoria. You will support regional operations with administrative functions, ensure responsive services, and maintain confidential client records with a person-centred approach.

Ideal candidates bring administration or customer service experience in aged care or community services, strong communication, and excellent MS Office skills.