Support Service Officer - Eastern

Benetas; Melbourne; On-site; AUD 43,000 - 61,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Not-for-profit organisation

Job summary

Benetas is seeking a Support Services Officer to enhance the client experience across the Community Health & Care regional team in Melbourne. You will provide operational and administrative support to ensure responsive, efficient, person-centred aged care services.

This full-time, 12-month max-term role is based across Blackburn and Mooroolbark offices, with an emphasis on accurate records, reporting, and continuous improvement.

Qualifications

• Experience in administration, customer service or operational support.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with attention to confidentiality.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Support day-to-day operational and administrative functions for regional services.
• Maintain accurate, confidential client records and documentation.
• Assist with reporting, audits, quality activities and continuous improvement.

Skills

Administration

Customer service

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Our teams are supported to build meaningful connections and deliver exceptional care by accessible leaders who encourage professional development and growth.

The Role

As a Support Services Officer, you will play a key role in enhancing the client experience by supporting the Community Health & Care regional team with operational and administrative functions. You will help ensure our services are responsive, efficient, and person-centred, enabling older Victorians to live safely, independently, and well in their own homes. This role reports to the Operations Manager and is instrumental in supporting the delivery of high-quality aged care services.

You'll achieve this through:

• Based across our Blackburn and Mooroolbark offices
• Providing exceptional customer service as the first point of contact for client, family, and stakeholder enquiries.
• Supporting day-to-day operational and administrative functions to ensure the smooth running of regional services.
• Maintaining accurate, confidential, and compliant client records and documentation.
• Assisting with reporting, audits, quality activities, and continuous improvement initiatives.
• Building positive working relationships with clients, families, colleagues, and external stakeholders while promoting the Benetas values and customer experience principles.

About You

You are an organised and customer-focused administration professional who enjoys working in a collaborative environment and making a meaningful difference in people's lives.

You'll bring:

• Previous experience in administration, customer service, or operational support, ideally within aged care, community services, health care, or a similar sector.
• Excellent written and verbal communication skills, including the ability to prepare correspondence and meeting minutes.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• High level of computer literacy, particularly across Microsoft Office applications.
• A proactive, adaptable, and team-focused approach with a commitment to person-centred service delivery and continuous improvement.

All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.

Why Benetas?

• $37.40 per hour + superannuation
• 12 month maximum term, full-time position, Monday to Friday
• Not-for-profit salary packaging up to $18,550 per annum to increase your take-home pay
• Career progression opportunities including internal promotions, leadership development and scholarship programs
• Supportive and inclusive team culture where your contribution is valued
• Ongoing professional development and learning opportunities
• Recognition programs that celebrate and reward your achievements
• Be part of a respected not-for-profit organisation with over 75 years of experience supporting older Victorians

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.