Aged Care Admin & Client Experience Lead

Benetas; Melbourne; On-site; AUD 43,000 - 61,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Not-for-profit organisation

Job summary

Benetas is seeking a Support Services Officer to enhance the client experience across the Community Health & Care regional team in Melbourne. You will provide operational and administrative support to ensure responsive, efficient, person-centred aged care services.

This full-time, 12-month max-term role is based across Blackburn and Mooroolbark offices, with an emphasis on accurate records, reporting, and continuous improvement.

Qualifications

• Experience in administration, customer service or operational support.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with attention to confidentiality.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Support day-to-day operational and administrative functions for regional services.
• Maintain accurate, confidential client records and documentation.
• Assist with reporting, audits, quality activities and continuous improvement.

Skills

Administration

Customer service

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Benetas is seeking a Support Services Officer to enhance the client experience across the Community Health & Care regional team in Melbourne. You will provide operational and administrative support to ensure responsive, efficient, person-centred aged care services.

This full-time, 12-month max-term role is based across Blackburn and Mooroolbark offices, with an emphasis on accurate records, reporting, and continuous improvement.