Regional Aftersales Manager-QLD+NT(Automotive/OEM)

Geely Auto Australia; Sydney; On-site; AUD 130,000 - 170,000; Full time

Job summary

Geely Auto Australia is seeking a Regional Aftersales Manager – Northern region to lead dealer operations and customer satisfaction across the northern network.

You will conduct on-site dealer visits, report findings, and drive aftersales growth and standards. The role requires travel to northern regions and Sydney head office, with a 2-year fixed-term contract and potential for extension.

Qualifications

• Experience as a regional aftersales manager or in dealer management.
• Familiarisation with Parts & Service operational functions and performance requirements.
• Strong business management, problem-solving and analytical thinking skills.
• Willingness to travel to northern regions and Sydney head office as required.
• Ability to uphold company aftersales standards and brand image.
• Expertise in multi-tiered dealer relationship management.
• Excellent written and verbal communication skills.
• Ability to multitask priorities, organize workload and work autonomously.

Responsibilities

• Conduct regular on-site dealer visits to assess and improve performance to Geely standards.
• Complete dealer visit reporting for informed decision-making and compliance.
• Lead and motivate dealership aftersales teams to achieve outcomes.
• Implement strategies to improve aftersales financial outcomes while balancing dealer and customer satisfaction.
• Manage dealer parts and service performance, obsolescence, and inventory levels.
• Deliver Geely systems and processes training to dealers.
• Support customer relations through prompt resolution of complaints.
• Monitor standards adherence and policy compliance across the dealer network.
• Provide warranty support and timely resolution of complex service cases.
• Monitor and analyze key aftersales KPIs and drive improvement with dealers.
• Support dealer capability building through coaching and certification programs.
• Report regional market insights to inform strategy and improvements.
• Engage with Geely’s aftersales and regional management teams to achieve goals.
• Perform other ad-hoc duties to support Aftersales operations.

Skills

Regional aftersales experience

Dealer management

Business management

Problem solving

Analytical thinking

Travel willingness

Dealer relationship management

Written & verbal communication

Multitasking & organizing

Stakeholder engagement

Job description

Geely Auto Australia are looking for an experienced Regional Aftersales Manager – Northern region to join our growing team.

This role would suit an enthusiastic, experienced Aftersales professional with a genuine interest in supporting dealership operations and customers. A strong focus on collaborating with our growing dealer network is important and supporting them towards achieving their aftersales growth and customer satisfaction goals.

Duties include:

• Conduct regular on-site dealer visits to assess, track and improve dealership performance in line with Geely’s standards, goals and targets to deliver premium customer experiences.
• Complete dealer visit reporting allowing for informed decision-making and improved compliance and brand reputation.
• Managing and motivating Dealership aftersales teams to collaborate in achieving the aftersales business outcomes of Geely Auto Australia.
• The implementation of strategies that improve aftersales financial outcomes, while best balancing dealer, and customer satisfaction.
• Management of Dealer parts & service performance targets, obsolescence, trade business and monitoring inventory levels.
• Delivery of Geely systems and processes training to dealers aligned to the policies as set by the factory and Geely Auto Australia.
• Supporting customer relations through the prompt resolution of customer complaints and special incidents at a regional level.
• Monitor and maintain standards adherence and policy compliance across the dealer network.
• Provide technical and warranty support to dealers, ensuring timely resolution of complex service cases and accurate warranty claim management in compliance with Geely Auto Australia policies.
• Monitor and analyse key aftersales KPIs (e.g., CSI, first-time fix rate, warranty cost, parts supply rate) to identify improvement opportunities and implement action plans with dealers.
• Support dealer capability building through service advisor coaching, technician certification programs, and reinforcement of Workplace Health & Safety (WHS) compliance across service operations.
• Report regional market insights, including competitor aftersales practices and customer trends, to inform Geely Auto Australia’s strategy and continuous improvement initiatives.
• Active stakeholder engagement with Geely’s aftersales and regional management teams to achieve common goals.
• Other ad-hoc duties required to support the Aftersales operations.

Job Requirements

To be successful in this role, the following skills and experience are essential:

• Previous experience as a regional aftersales manager or in dealer management.
• Familiarisation with Parts & Service operational key functions and performance requirements.
• Strong skills in business management, problem-solving and analytical thinking.
• Willingness to travel to all northern regions and the Sydney head office as required.
• Demonstrated the ability to uphold the company’s aftersales standards and brand image.
• Expertise in; multi-tiered relationship management with dealers.
• Excellent written and verbal communication skills.
• Ability to effectively multitask priorities, organise workload, and work autonomously.
• A friendly and positive attitude towards dealers, customers, co-workers and business partners.

* Please note this is a 2 years fix-term position, with strong potential to transition to permanent employment, subject to business needs and individual performance.