Reddy Express Ourimbah - Assistant Manager

Reddy Express; Gosford; Hybrid; AUD 60,000 - 76,000; Full time

Job summary

Reddy Express in Ourimbah, NSW is seeking an Assistant Manager to help run day-to-day store operations. You will support customer service, coordinate team training and development, manage rostering and stock, and help ensure health and safety policies are followed.

You should demonstrate leadership in retail or hospitality, excellent communication, a passion for coaching others, and a collaborative, detail‑oriented approach. The role requires Australian working rights and a police clearance.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication and professional interaction skills.
• Demonstrated customer service excellence and coaching abilities.
• Experience in training and developing team members.
• Ability to adapt to change and prioritize tasks.
• Excellent attention to detail and accuracy in duties.
• Solid teamwork and collaborative mindset.

Responsibilities

• Assist with day-to-day store operations.
• Provide customer service and resolve customer issues.
• Coordinate team training and development activities.
• Roster staff and manage stock levels.
• Help implement health and safety policies and procedures.

Skills

Leadership

Communication

Customer service

Training

Teamwork

Adaptability

Attention to detail

Job description

Reddy Express Ourimbah, 78 Pacific Highway (Cnr Burns Rd), Ourimbah, New South Wales, Australia

Posted Tuesday 18 August 2026 at 2:30 pm

Reddy Express – Assistant Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.

Reddy Express Ourimbah, 78 Pacific Highway (Cnr Burns Rd), Ourimbah, New South Wales, Australia