Outbound Sales Caller

Pipe Perfection Pty; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Growing team

Great company culture

Regular work outings

Job summary

Pipe Perfection Pty is seeking a target-driven outbound sales professional to generate leads for plumbing and electrical services. You will engage warm leads, set appointments, and manage customer records with a focus on high-volume calls and customer satisfaction.

The role emphasizes problem-solving, fast-paced environments, and career growth within a growing inner-west team. You will contribute to a supportive culture and regular team outings.

Qualifications

• Proven outbound sales or appointment-setting experience.
• Excellent communication, both verbal and written.
• Customer-oriented with a professional phone manner.

Responsibilities

• Make outbound calls to warm leads to generate appointments for plumbing and electrical services.
• Maintain a high call volume with professional customer service.
• Identify and qualify potential leads and record accurate information in the CRM.

Skills

Outbound sales

Appointment setting

CRM familiarity

Excellent communication

Fast-paced environment

Tools

CRM software

Job description

Join Our Dynamic Team & Make a Difference!

Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment? If yes, then we want YOU to join our team at Pipe Perfection!

Would you like to be part of a team that values YOU and your performance? Our growing electrical and plumbing team based in the inner west, which has been serving the inner west and eastern suburbs for over 20 years,

Why You’ll Love Working With Us

• Competitive Remuneration Package: Your hard work deserves a rewarding pay.
• Career Growth: We invest in your future with continuous learning and development opportunities.
• Fantastic Team Culture: Join a supportive, energetic team that values your contributions.
• Fun Work Outings: We believe in work-life balance and having fun along the way!

What about you? In this role, you will be required to undertake the following duties, not limited to:

• Make outbound calls to our existing customer database (warm leads) to generate leads and appointments for our plumbing and electrical services.
• Maintain a high call volume while ensuring professionalism and excellent customer service.
• Identify and qualify potential leads within our database, ensuring accurate information is recorded.
• Follow up on leads to maximize conversion rates.
• Conduct follow-up calls on lost jobs, addressing any concerns and attempting to re-engage customers.
• Meet and exceed weekly and monthly targets.
• Assist with general administrative tasks, including data entry, appointment scheduling, and maintaining customer records.
• Answer incoming calls and provide assistance during peak call volume or overflow situations.

What you need?

• Proven experience in outbound sales or appointment setting, preferably in the home services industry.
• Excellent communication skills, both verbal and written.
• Customer-oriented with a pleasant and engaging phone manner.
• Self-motivated, results-driven, and a strong desire to succeed.
• Familiarity with CRM software is a plus.
• Ability to work in a fast-paced environment.

BENEFITS:

• Career development
• Part of a growing & successful team
• Great company culture
• Regular work outings

If you meet the above criteria and you’re seeking a rewarding career, then we would love to hear from you!