Reddy Express Lidcombe - Assistant Manager

OTR; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Reddy Express, a division of OTR Group, is seeking an Assistant Manager to help run day-to-day store operations in Sydney. The role focuses on customer service excellence, staff training, rostering, stock management, and reporting while maintaining health and safety standards.

The ideal candidate has leadership experience in retail or hospitality, a passion to advance their career, and strong communication skills to train and develop others.

Qualifications

• Leadership experience in retail/hospitality environments.
• Strong communication and coaching skills.
• Proven ability to deliver excellent customer service and train others.
• Willingness to adapt to changing priorities and processes.
• Excellent attention to detail and accuracy.
• Demonstrated teamwork and collaborative mindset.

Responsibilities

• Assist with day-to-day store operations to ensure smooth running.
• Lead customer service initiatives and staff training programs.
• Support rostering, stock management, and reporting.
• Uphold health and safety policies and procedures.

Skills

Leadership

Career growth

Communication

Customer service

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express – Assistant Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.