Reddy Express Captain Cook Bridge - Assistant Manager

OTR; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Reddy Express - Assistant Manager at OTR Group is responsible for assisting with day-to-day store operations, delivering exceptional customer service and coaching team members to grow their skills, while supporting rostering and stock management. This role emphasizes maintaining safety standards and reporting for store performance.

The successful candidate will lead by example, drive team development, and adapt to changing conditions in a fast-paced retail environment, ensuring a seamless

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills and professionalism.
• Passion for customer service and staff development.
• Ability to adapt to change and work in a fast-paced environment.
• Strong attention to detail and teamwork.

Responsibilities

• Assist with day-to-day store operations and customer service.
• Handle rostering, stock management, and reporting.
• Adhere to and implement health and safety policies and procedures.

Skills

Leadership experience

Career development

Strong communication

Customer service

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express - Assistant Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.