Recruitment Operations Manager — Hybrid

Macquarie University; Sydney; Hybrid; AUD 126.000 - 141.000; Vollzeit

Benefits dieser Stelle

Flexible, hybrid work arrangements

17% Superannuation

Subsidised onsite parking options

Extensive training and professional de

Onsite childcare facilities

Discounted health insurance

Subsidised Sport & Aquatic Centre

Employee Assistance Program

Onsite GP, imaging, and physiotherapy

Zusammenfassung

Macquarie University is seeking an experienced Recruitment Operations Manager within HR Shared Services. You will lead position establishment, appointments and onboarding services, guiding a capable team with a focus on efficiency, accuracy and client satisfaction.

You will drive end-to-end process design, system improvements (Workday), and metrics-driven reporting to support decision-making across staff and leaders in a complex university group.

Qualifikationen

• Demonstrated experience leading and developing a team delivering HR operations, shared services or transactional HR services in a complex organisation
• Proven experience in position establishment, appointments, onboarding or related employee lifecycle services, including operational oversight and risk escalation
• Technical competency with HRIS or workflow technology (Workday or equivalent), including requirement definition, configuration input, testing of changes and upgrades
• Demonstrated capability in process and systems design, with a track record of end-to-end service improvement informed by data and performance metrics
• Experience establishing service performance standards, reporting against metrics, and maintaining high standards of data quality to enable reporting and dashboards
• Well‑developed stakeholder engagement skills, with the ability to manage expectations and competing priorities across internal and external customers
• Sound working knowledge of relevant employment frameworks, EEO and WHS obligations, and their practical application in HR service delivery

Aufgaben

• Lead the delivery and continuous improvement of position establishment and appointment services, working with key stakeholders to provide efficient, effective support and a positive staff experience
• Build and manage an effective team, including work allocation, capability development and performance management, to maintain high levels of engagement and motivation
• Provide operational oversight of HR services relating to position establishment and employee appointments, escalating issues and risks to inform decision‑making and planning
• Plan and manage the use of agreed processes, standards, methods and tools to underpin efficiency, effectiveness, reliability and consistency of service delivery and performance
• Maintain high data quality and optimise data to improve client visibility and decision‑making through reports and dashboards
• Manage and optimise the technology solutions that enable service delivery, including requirement definition and testing of changes and upgrades
• Develop long‑term customer relationships and maintain a clear understanding of customer needs, balancing competing internal and external stakeholder demands to deliver operational excellence and a high level of customer satisfaction
• Lead ongoing analysis and review of HR services and processes to identify opportunities for value optimisation, improvement and enhancement, informed by customer data and service performance metrics
• Develop service performance standards and reporting against performance metrics aligned with business and HR objectives, while fostering a work environment with a culture of accountability

Kenntnisse

HR operations

Team leadership

Process improvement

Stakeholder engagement

HRIS

Tools

Workday

Jobbeschreibung

Macquarie University is seeking an experienced Recruitment Operations Manager within HR Shared Services. You will lead position establishment, appointments and onboarding services, guiding a capable team with a focus on efficiency, accuracy and client satisfaction.

You will drive end-to-end process design, system improvements (Workday), and metrics-driven reporting to support decision-making across staff and leaders in a complex university group.