Recruitment Operations Lead

Hugo Personnel Pty Ltd.; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Morning teas

Lunches

Company events & activities

Learning and professional development

Job summary

Hugo Personnel Pty is a boutique Australian recruitment agency seeking a hands-on Recruitment Operations leader to work with the Director and Recruitment Manager. You will own the tech stack, drive rollouts, ensure data hygiene, and support consultants with escalations and senior-role recruitment.

The role is full-time and permanent, based in the CBD with work-from-home flexibility after probation. An attractive salary package and opportunities for development are on offer.

Qualifications

• Demonstrated experience in a Recruitment Operations role, or a recruitment background with operations or systems leadership.
• Proven experience rolling out a CRM, ATS or HRIS.
• Strong working knowledge of an ATS and CRM, including automation builders or APIs, and the confidence to train others.
• Strong influencing skills, with the ability to bring stakeholders into change.
• Excellent written and verbal communication skills.
• Experience facilitating workshops and training for staff at all levels.
• Sound understanding of compliance in a recruitment setting.
• Ability to adapt when priorities change, including balancing the needs of two businesses.
• Understanding of marketing and brand awareness (not essential).

Responsibilities

• Review and refine the company tech stack, lead system rollouts and integrations
• Act as champion user and first point of contact for all recruitment systems
• Analyse recruitment processes and workflows, and find opportunities for automation and optimisation
• Facilitate onboarding and training for new and existing staff, including the leadership team
• Refine training collateral, automation templates and instructional design packages
• Assist with internal recruitment for new team members
• Maintain data hygiene and produce ATS reports
• Support weekly social media content, create EDMs, nurture pathways and marketing analytics
• Support the Recruitment Manager with higher duties, senior role recruitment and client escalations
• Collaborate with the Directors, IT Manager and Payroll Manager to manage our software vendors

Skills

Recruitment operations

CRM/ATS rollout

Automation & APIs

Training & workshops

Stakeholder management

Data hygiene

Communication skills

Tools

ATS (Applicant Tracking System)

CRM

HRIS

Automation builders

APIs

Job description

LOVE tech, process and people? Eager to shape how a boutique agency works behind the scenes and out front? Then look no further….

• Own our recruitment technology, from ATS and CRM, through to automation and system rollouts


• Hands on leadership role - supporting the Director and Recruitment Manager


• Full time, permanent position (open to 9 day fortnight)


• CBD location with WFH flexibility after the probation period


• Attractive salary package on offer


• Work in a fun, dynamic culture


• Morning teas, lunches and company events & activities


• Learning and professional development opportunities

About Us

Hugo Personnel is an Australian owned and managed, corporate recruitment agency. We work alongside our sister company, Inter Staffing Services, to provide temporary and permanent staff to our exceptional partners. We recruit in the areas of finance and accounting, administration and office support, call centre and customer service, human resources, and marketing and communications.

Our office is located right in the heart of the CBD, very close to public transport, with work from home flexibility after the probation period.

The Role

Reporting to the Director and Recruitment Manager, you will be the champion user of our core recruitment systems. You will review and refine our tech stack, lead rollouts and training, keep our data clean and compliant, and bring the team along for the ride. You will also draw on your recruitment knowledge to support our consultants, step in on escalations and occasionally recruit senior roles.

Your main responsibilities include but are not limited to:

• Review and refine the company tech stack, lead system rollouts and integrations


• Act as champion user and first point of contact for all recruitment systems


• Analyse recruitment processes and workflows, and find opportunities for automation and optimisation


• Facilitate onboarding and training for new and existing staff, including the leadership team


• Refine training collateral, automation templates and instructional design packages


• Assist with internal recruitment for new team members


• Maintain data hygiene and produce ATS reports


• Support weekly social media content, create EDMs, nurture pathways and marketing analytics


• Support the Recruitment Manager with higher duties, senior role recruitment and client escalations


• Collaborate with the Directors, IT Manager and Payroll Manager to manage our software vendors

What you need to succeed?

• Demonstrated experience in a Recruitment Operations role, or a recruitment background with operations or systems leadership


• Proven experience rolling out a CRM, ATS or HRIS


• Strong working knowledge of an ATS and CRM, including automation builders or APIs, and the confidence to train others


• Strong influencing skills, with the ability to bring stakeholders into change


• Excellent written and verbal communication skills


• Experience facilitating workshops and training for staff at all levels


• Sound understanding of compliance in a recruitment setting


• Ability to adapt when priorities change, including balancing the needs of two businesses


• Understanding of marketing and brand awareness (not essential)

Come join our close knit and energetic team who work hard but also have a lot of fun and laughs along the way.

Interviews will be held immediately.