Recovery Case Worker Lived Experience

MA MISSION AUSTRALIA; Broken Hill; On-site; AUD 82,000 - 86,000; Full time

Benefits offered by this job

Rewarding work – making a difference

Not-for-profit salary packaging

Free external confidential counselling

Chaplaincy support

Volunteering opportunities

Extra leave including Thank You Day

Job summary

Mission Australia in Broken Hill is seeking a Lived Experience Recovery Case Worker to join the Community Living Support program. Use your recovery journey to inspire hope, build connections, and empower participants to live independently.

This role focuses on strengths-based, trauma-informed care, providing psychosocial support, planning, and coordination with families, clinicians, and community services to improve quality of life. Requirements include a Certificate IV and a valid licence.

Qualifications

• Personal lived experience of mental illness and recovery to support others.
• Certificate IV in Mental Health Peer Work Support or willingness to obtain.
• Sound understanding of recovery-oriented, strengths-based, and trauma-informed practice.
• Demonstrated case management and support coordination skills.
• Ability to build authentic, trusting, and recovery-focused relationships.
• Excellent communication and interpersonal skills.
• Knowledge of psychosocial rehabilitation and community-based supports.
• Ability to maintain appropriate professional boundaries while effectively utilising lived experience.
• Strong organisational skills and ability to manage competing priorities.
• Current Driver Licence.
• national police history check, qualifications, and referee checks, and clearance to work with children/vulnerable people.

Responsibilities

• Build positive, professional, and trusting relationships with participants.
• Utilise your lived experience of recovery to inspire hope and model recovery.
• Deliver recovery-focused psychosocial support tailored to individual goals.
• Facilitate mutual planning sessions and develop individual support plans.
• Provide case management and care coordination to support holistic recovery outcomes.
• Support participants to strengthen independent living skills and confidence.
• Deliver psychoeducation and recovery-focused skill development.
• Support participants to access and navigate community, health, housing, employment, and social services.
• Foster social inclusion and meaningful community participation.
• Maintain effective communication with families, carers, clinical teams, and external stakeholders.
• Identify risks and implement appropriate responses in line with policies.
• Maintain accurate case notes, reports, and documentation.
• Advocate for participant choice, self-determination, dignity, and inclusion.

Skills

Lived experience recovery

Strong communication

Case management

Interpersonal skills

Recovery-oriented practice

Education

Certificate IV in Mental Health Peer Work Support

Job description

Permanent opportunity| 38 Hours per week Location: Broken Hill NSW 2880 Salary $81,903 to $86,066 + Super + NFP Salary Packaging Salary dependent on qualifications and experience

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Are you passionate about using your own lived experience of mental health challenges and recovery to inspire hope, build connections, and support others on their recovery journey? We are seeking a dedicated and compassionate Lived Experience Recovery Case Worker to join our Community Living Support (CLS) team. This is a unique opportunity for someone with their own lived experience of mental illness and recovery to use that experience, alongside professional skills and recovery-oriented practice, to empower others to build independence, achieve personal goals, and live fulfilling lives within their communities. Our Community Living Support Program provides psychosocial recovery-focused support to people living with severe mental illness. We help participants develop the skills, confidence, and community connections they need to live independently and lead meaningful lives. As a Lived Experience Recovery Case Worker, you will draw on your personal recovery journey in a safe, purposeful, and professional way to foster hope, promote self-determination, and support participants to achieve their recovery goals. Working from a strengths-based, person-centred approach, you will provide psychosocial support that promotes independence, wellbeing, social inclusion, and personal growth Rather than doing things for participants, you will mentor, coach, and walk alongside them as they develop the skills and confidence to manage daily life, strengthen community connections, and pursue their own vision of recovery. You will work collaboratively with participants, families, carers, clinical teams, and community services to create stability, improve quality of life, and support sustainable recovery outcomes.

Your key responsibilities will be to:

• Build positive, professional, and trusting relationships with participants.
• Utilise your lived experience of recovery appropriately and intentionally to inspire hope and model recovery.
• Deliver recovery-focused psychosocial support tailored to individual goals and aspirations.
• Facilitate mutual planning sessions and develop individual support plans.
• Provide case management and care coordination to support holistic recovery outcomes.
• Support participants to strengthen independent living skills and confidence.
• Deliver psychoeducation and recovery-focused skill development.
• Support participants to access and navigate community, health, housing, employment, and social support services.
• Foster social inclusion and meaningful community participation.
• Maintain effective communication with families, carers, clinical teams, and external stakeholders.
• Identify risks and implement appropriate responses in line with organisational policies.
• Maintain accurate case notes, reports, and documentation.
• Advocate for participant choice, self-determination, dignity, and inclusion.

Requirements for success

• Personal lived experience of mental illness and recovery, with the ability and willingness to draw upon that experience in a purposeful, safe, and professional manner to support others.
• Certificate IV in Mental Health Peer Work Support or willingness to obtain Experience supporting people living with severe and persistent mental illness.
• Sound understanding of recovery-oriented, strengths-based, and trauma-informed practice.
• Demonstrated case management and support coordination skills.
• Ability to build authentic, trusting, and recovery-focused relationships.
• Excellent communication and interpersonal skills.
• Knowledge of psychosocial rehabilitation and community-based supports.
• Ability to maintain appropriate professional boundaries while effectively utilising lived experience.
• Strong organisational skills and ability to manage competing priorities.
• Current Driver Licence.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.