Recoveries & Customer Solutions Officer

Transurban Group; Melbourne; Presencial; AUD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working

Paid parental leave

Learning & development

Health & wellbeing support

Share offers

Volunteer days

Resumo da oferta

Transurban Melbourne is seeking a Recoveries Officer to manage outstanding debt with external agencies and internal teams, delivering tailored solutions and driving strong recovery performance across portfolios.

You will join a high‑performing, collaborative team focused on continuous improvement and exceptional customer experiences, with opportunities to grow and contribute meaningfully to our city outcomes.

Qualificações

• Experience in customer service, collections or recoveries is preferred.
• Understanding of credit or DCA processes and credit reporting basics.
• Strong communication and stakeholder management skills.

Responsabilidades

• Action and respond to DCA enquiries within target timeframes.
• Liaise with stakeholders on credit management and debt recovery.
• Support customers in hardship with suitable payment solutions.
• Monitor outstanding debt and assist recovery activities.
• Contribute to initiatives to reduce bad debt and improve processes.
• Build strong cross‑business relationships while delivering service.

Conhecimentos

Customer service

Debt recovery

Stakeholder mgmt

Problem solving

Attention to detail

MS Office

Descrição da oferta de emprego

Transurban Melbourne is seeking a Recoveries Officer to manage outstanding debt with external agencies and internal teams, delivering tailored solutions and driving strong recovery performance across portfolios.

You will join a high‑performing, collaborative team focused on continuous improvement and exceptional customer experiences, with opportunities to grow and contribute meaningfully to our city outcomes.