Recoveries Officer

18800 Queensland Motorways Management Pty. Ltd.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working options

Parental leave (16 weeks)

Learning & development opportunities

Health and wellbeing support

Share offers and insurance benefits

Social activities and volunteer days

Job summary

Transurban is seeking a Recoveries Officer to help manage outstanding debt, support customers in hardship, and drive positive outcomes for NAT and retail portfolios. You will partner with DCAs and internal teams to deliver effective recovery strategies and exceptional customer experiences.

The role emphasizes collaboration, problem-solving, and continuous improvement within a high-performing Recoveries team, contributing to safer and more efficient customer journeys across our portfolios.

Qualifications

• Experience in customer service, collections, recoveries, accounts receivable, or a similar environment (highly regarded).
• Understanding of credit or DCA processes, collection techniques, relevant legislation and credit reporting methodologies.
• Strong communication and stakeholder management skills.
• The ability to investigate issues, analyse information, and solve problems effectively.
• High attention to detail and strong organisational skills.
• Proficient in Microsoft Office Suite (Outlook and Excel).
• Proactive problem-solver with a passion for exploring deep to develop innovative solutions.
• A collaborative approach, positive attitude, and willingness to learn.

Responsibilities

• Action and respond to DCA enquires within target time frames (24 turnaround time).
• Liaise with stakeholders regarding credit management, debt recovery and customer accounting matters.
• Support customers experiencing financial hardship by identifying suitable payment solutions and arrangements.
• Monitor outstanding debt and assist in recovery activities to achieve positive customer and business outcomes.
• Contribute to initiatives that reduce bad debt and improve recoveries processes and performance.
• Build strong relationships across the business while delivering exceptional customer service.
• Provide support to the Senior Recoveries Officer and Recoveries Team Leader

Skills

Customer service

Debt collection

Accounts receivable

Communication

Problem solving

Stakeholder management

Attention to detail

Microsoft Excel

Job description

About the role

We’re looking for a Recoveries Officer who is passionate about customer outcomes and problem-solving. Working as part of our Recoveries team, you will partner with Debt Collection Agencies (DCAs) and internal stakeholders to manage outstanding debt, support customers through tailored solutions, and help drive strong recovery performance across our NAT and retail portfolios. You'll be part of a high-performing team that values collaboration, continuous improvement, and delivering exceptional customer experiences. As our Recoveries Officer, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Day-to-day responsibilities

Day-to-day, you will:

• Action and respond to DCA enquires within target time frames (24 turnaround time)
• Liaise with stakeholders regarding credit management, debt recovery and customer accounting matters
• Support customers experiencing financial hardship by identifying suitable payment solutions and arrangements.
• Monitor outstanding debt and assist in recovery activities to achieve positive customer and business outcomes.
• Contribute to initiatives that reduce bad debt and improve recoveries processes and performance.
• Build strong relationships across the business while delivering exceptional customer service.
• Provide support to the Senior Recoveries Officer and Recoveries Team Leader

Required skills and experience

• Experience in customer service, collections, recoveries, accounts receivable, or a similar environment (highly regarded)
• Understanding of credit or DCA processes, collection techniques, relevant legislation and credit reporting methodologies
• Strong communication and stakeholder management skills
• The ability to investigate issues, analyse information, and solve problems effectively.
• High attention to detail and strong organisational skills
• Proficient in Microsoft Office Suite (Outlook and Excel)
• Proactive problem-solver with a passion for exploring deep to develop innovative solutions
• A collaborative approach, positive attitude, and willingness to learn

About Transurban

At Transurban, we show up with an open mind and a focus on what matters. Here, your work shapes real-world outcomes. Every day, we step into our customers’ shoes to understand what creates the most value for them on and off the road. Through smart technology and continuous innovation, we’re redefining how roads and infrastructure connect communities, and make our cities safer, easier, and more efficient. With us, you’ll learn, grow, and broaden your skills through purposeful work. And together we are guided by our purpose to "Be the link between people, places and progress". With a career at Transurban, you’ll enjoy a range of benefits, including:

Benefits

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests
• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
• Share offers and insurance benefits
• Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests.

Additional information

Job Type: Permanent

Closing Date: 23-Nov-2026 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location: Parramatta & Western Suburbs Sydney NSW

Transurban is driven by bringing people and places closer. The roads we plan, build, operate and maintain make communities stronger, across North America and Australia. Together, we’re building a future that marries traditional infrastructure with emerging technology. We’re making roads ready for driverless cars and predicting accidents before they happen. We’re getting people where they’re going. And we’re doing it faster, smarter and safer, every last one of us.