Recoveries Officer

Transurban Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working

Paid parental leave

Learning & development

Health & wellbeing support

Share offers

Volunteer days

Job summary

Transurban Melbourne is seeking a Recoveries Officer to manage outstanding debt with external agencies and internal teams, delivering tailored solutions and driving strong recovery performance across portfolios.

You will join a high‑performing, collaborative team focused on continuous improvement and exceptional customer experiences, with opportunities to grow and contribute meaningfully to our city outcomes.

Qualifications

• Experience in customer service, collections or recoveries is preferred.
• Understanding of credit or DCA processes and credit reporting basics.
• Strong communication and stakeholder management skills.

Responsibilities

• Action and respond to DCA enquiries within target timeframes.
• Liaise with stakeholders on credit management and debt recovery.
• Support customers in hardship with suitable payment solutions.
• Monitor outstanding debt and assist recovery activities.
• Contribute to initiatives to reduce bad debt and improve processes.
• Build strong cross‑business relationships while delivering service.

Skills

Customer service

Debt recovery

Stakeholder mgmt

Problem solving

Attention to detail

MS Office

Job description

About the role

We're looking for a Recoveries Officer who is passionate about customer outcomes and problem-solving. Working as part of our Recoveries team, you will partner with Debt Collection Agencies (DCAs) and internal stakeholders to manage outstanding debt, support customers through tailored solutions, and help drive strong recovery performance across our NAT and retail portfolios.

You’ll be part of a high-performing team that values collaboration, continuous improvement, and delivering exceptional customer experiences.

As our Recoveries Officer, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.

Day-to-day, you will:

• Action and respond to DCA enquires within target time frames (24 turnaround time)
• Liaise with stakeholders regarding credit management, debt recovery and customer accounting matters
• Support customers experiencing financial hardship by identifying suitable payment solutions and arrangements.
• Monitor outstanding debt and assist in recovery activities to achieve positive customer and business outcomes.
• Contribute to initiatives that reduce bad debt and improve recoveries processes and performance.
• Build strong relationships across the business while delivering exceptional customer service.
• Provide support to the Senior Recoveries Officer and Recoveries Team Leader

This role will suit someone with a curious mind and transferrable skills and experiences, including:

• Experience in customer service, collections, recoveries, accounts receivable, or a similar environment (highly regarded)
• Understanding of credit or DCA processes, collection techniques, relevant legislation and credit reporting methodologies
• Strong communication and stakeholder management skills
• The ability to investigate issues, analyse information, and solve problems effectively.
• High attention to detail and strong organisational skills
• Proficient in Microsoft Office Suite (Outlook and Excel)
• Proactive problem-solver with a passion for exploring deep to develop innovative solutions
• A collaborative approach, positive attitude, and willingness to learn

About Transurban

At Transurban, we show up with an open mind and a focus on what matters. Here, your work shapes real-world outcomes.

Every day, we step into our customers' shoes to understand what creates the most value for them on and off the road.

Through smart technology and continuous innovation, we're redefining how roads and infrastructure connect communities, and make our cities safer, easier, and more efficient.

With us, you'll learn, grow, and broaden your skills through purposeful work. And together we are guided by our purpose to "Be the link between people, places and progress".

With a career at Transurban, you'll enjoy a range of benefits, including:

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests
• Health and wellbeing support-access to Headspace and our EAP program, wellness facilities, and more
• Share offers and insurance benefits
• Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.