Recoveries Officer - Flexible Hours & Customer Solutions

Transurban; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working options

16 weeks parental leave

Learning & development opportunities

Health & wellbeing support

Share offers and insurance benefits

Volunteer days

Job summary

Transurban is seeking a Recoveries Officer to join the Recoveries team, focusing on customer outcomes and practical problem-solving. You will partner with DCAs and internal stakeholders to manage debt, support customers with tailored payment solutions, and drive recovery performance across NAT and retail portfolios.

You will liaise on credit management and collections, investigate issues, and deliver exceptional service while maintaining high attention to detail.

Qualifications

• Experience in customer service, collections, recoveries, accounts receivable, or a similar environment.
• Understanding of credit or DCA processes, collection techniques, relevant legislation and credit reporting methodologies.
• Strong communication and stakeholder management skills.
• Ability to investigate issues, analyse information, and solve problems effectively.
• High attention to detail and strong organisational skills.
• Proactive problem-solver with a passion for developing innovative solutions.
• Collaborative approach, positive attitude, and willingness to learn.

Responsibilities

• Action and respond to DCA enquiries within target time frames (24 turnaround time).
• Liaise with stakeholders regarding credit management, debt recovery and customer accounting matters.
• Support customers experiencing financial hardship by identifying suitable payment solutions and arrangements.
• Monitor outstanding debt and assist in recovery activities to achieve positive customer and business outcomes.
• Contribute to initiatives that reduce bad debt and improve recoveries processes and performance.
• Build strong relationships across the business while delivering exceptional customer service.
• Provide support to the Senior Recoveries Officer and Recoveries Team Leader.

Skills

Communication

Problem solving

Stakeholder management

Tools

Excel

Outlook

Job description

Transurban is seeking a Recoveries Officer to join the Recoveries team, focusing on customer outcomes and practical problem-solving. You will partner with DCAs and internal stakeholders to manage debt, support customers with tailored payment solutions, and drive recovery performance across NAT and retail portfolios.

You will liaise on credit management and collections, investigate issues, and deliver exceptional service while maintaining high attention to detail.