Recoveries Specialist — Flexible Hours & Leave

Transurban; Brisbane; Presencial; AUD 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working

Parental leave

Learning and development

Health and wellbeing support

Share offers

Volunteer days

Resumo da oferta

Transurban is seeking a Recoveries Officer to help improve debt recovery across NAT and retail portfolios. You’ll work with Debt Collection Agencies and internal teams to tailor customer solutions while delivering strong outcomes.

The role emphasizes customer service, problem-solving, and collaboration, with responsibilities spanning overdue balance monitoring, arranging payment solutions, and supporting the Recoveries Team Leader to reduce bad debt.

Qualificações

• Experience in customer service, collections, recoveries, accounts receivable, or similar environment (highly regarded).
• Understanding of credit or DCA processes, collection techniques, legislation and credit reporting methodologies.
• Strong communication and stakeholder management skills.
• Ability to investigate issues, analyse information, and solve problems effectively.
• High attention to detail and strong organisational skills.

Responsabilidades

• Action and respond to DCA enquiries within target time frames (24 turnaround time).
• Liaise with stakeholders regarding credit management, debt recovery and customer accounting matters.
• Support customers experiencing financial hardship by identifying suitable payment solutions and arrangements.
• Monitor outstanding debt and assist in recovery activities to achieve positive customer and business outcomes.
• Contribute to initiatives that reduce bad debt and improve recoveries processes and performance.
• Build strong relationships across the business while delivering exceptional customer service.
• Provide support to the Senior Recoveries Officer and Recoveries Team Leader.

Conhecimentos

Customer service

Debt collection

Stakeholder management

Problem solving

Attention to detail

Microsoft Office

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Transurban is seeking a Recoveries Officer to help improve debt recovery across NAT and retail portfolios. You’ll work with Debt Collection Agencies and internal teams to tailor customer solutions while delivering strong outcomes.

The role emphasizes customer service, problem-solving, and collaboration, with responsibilities spanning overdue balance monitoring, arranging payment solutions, and supporting the Recoveries Team Leader to reduce bad debt.