Customer Relationship Manager | Full-time Temporary with a Possibility of Permanency

Australian Capital Territory; Canberra; On-site; AUD 70,000 - 95,000; Full time

Job summary

Infrastructure Canberra is seeking a Customer Relationship Manager to manage a portfolio of government and non-government customers and tenants, acting as their main contact for property, tenancy and leasing matters.

This is a varied, hands-on role with duties including resolving tenant issues, coordinating services, and collaborating with landlords, contractors and other government areas to achieve the right outcomes.

Qualifications

• Builds strong relationships and delivers great customer service.
• Can confidently manage competing priorities and solve problems.
• Communicates and negotiates effectively with a range of people.
• Understands property, tenancy or commercial leasing, or has relevant transferable experience.
• Is comfortable using software systems and Microsoft applications.

Responsibilities

• Manage a portfolio of government and non-government customers and tenants, serving as the key contact for property, tenancy and leasing matters.
• Resolve property issues with tenants and coordinate services across the business.
• Assist in allocating building expenses and work with landlords, contractors and other government areas to achieve outcomes.

Skills

Relationship building

Problem solving

Communication

Prioritisation

Adaptability

Tools

Microsoft Office

Property management software

Job description

Customer Relationship Manager
Full-time Temporary with a Possibility of Permanency

Details: Are you a property professional who enjoys solving problems, building strong relationships and making things happen?

We're looking for a Customer Relationship Manager to join the Community and Government Engagement Team at Infrastructure Canberra. You'll manage your own portfolio of government and non-government customers and tenants, acting as their key contact for property, tenancy and leasing matters.

This is a varied, hands-on role where no two days are quite the same. You could be working with a tenant to resolve a property issue, coordinating services across the business, supporting the team to allocate building expenses or working with landlords, contractors and other government areas to get the right outcome.

We're looking for someone who:

• builds strong relationships and delivers great customer service
• can confidently manage competing priorities and solve problems
• communicates and negotiates effectively with a range of people
• understands property, tenancy or commercial leasing, or has relevant transferable experience
• is comfortable using software systems and Microsoft applications
• looks for better ways of doing things and is willing to contribute ideas.

You'll be part of a diverse team managing services that support ACT Government operations and the Canberra community. We offer interesting work, a flexible and modern workplace, and the opportunity to develop your career in a unique government environment.

Note: This is a temporary position available immediately until 26 February 2027, with the possibility of extension up to 12 months and/or permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

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Note

This is a temporary position available immediately until 26 February 2027, with the possibility of extension up to 12 months and/or permanency.